CONTACT SONOMA~NAPA WINE CRUISES FOR RESERVATIONS ( 877) 688-4692 or (707) 267-3184RESERVATIONS

Napa’s Sullivan Winery & Frank Aquilino hosting Tuscany Tour & Wine Cruise



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Frank Aquilino & Kelleen Sullivan Present

Exclusive 4-day Tuscany wine tour and a 8 day cruise from Rome to Barcelona on Seabourn’s Riviera & Spanish Idyll

July 4-July 16, 2017

 
We’ll begin with a 4-day Tuscany wine tour featuring Castello Banfi Winery in Montalcino and Castello di Verrazzano Winery located in the beautiful Chianti region featuring the rolling hillside of Tuscany. Our ship the luxurious Seabourn Encore will sail from Rome to Barcelona featuring our welcome aboard party, winemakers dinner and culinary & wine education exclusive to our small group.

 
Exclusive Wine Cruise Features  
 
 
 
Exclusive 4-Day Tuscany wine tour featuring Castello Banfi Winery in Montalcino and Castello di Verrazzano Winery in the Chianti Classico region, located in the beautiful rolling hillside of Tuscany.
 
 
 
Aboard our luxurious ship the Seabourn Encore you will enjoy exclusive events, a private welcome aboard party, food and wine education series and a winemakers dinner all hosted by Frank Aquilino, President of the American Wine Society.
 
 
 
The wineries will be hosting our intimate group with Frank Aquilino, the President of the American Wine Society. Featuring private tours of the abbey, ageing cellars, olive oil tastings and 5 course luncheon with wine in the wineries beautiful organic restaurants.
 
 
 

Wine Cruises Europe Themed Luxury Tuscany Tours

Frank
Frank C. Aquilino
National President of the American Wine Society
 

 

kelly-sullivan
Kelleen Sullivan
Sullivan Vineyards
 

 

A leader in luxury cruising, Seabourn’s newest ship the Seabourn Encore is designed for those who delight in the thrill of discovery while indulging mind and body in the most lavish surroundings imaginable. All accommodations are spacious, ocean-view suites most with private verandas. Renowned for culinary excellence and innovative spirit, Seabourn’s luxury cruises offer gourmet dining experiences that rival the finest restaurants anywhere. Seabourn offers open bars throughout the ship, and fine wines poured at lunch and dinner. Enjoy the ease, convenience and value of an all-inclusive cruise fare that includes almost all of your discretionary onboard expenses.  

Wine Cruises Europe Wine Themed Luxury Tuscany Tours


 
July 4th

 
Depart your hometown for Florence Italy with an arrival on the 5th of July.

 
July 5th

 
Private transfers from the Florence airport to Siena and our luxurious hotel, the Grand Hotel Continental, an elegant 5 star hotel in the heart of the old city center of Siena. Dinner on own this evening.

 
July 6th

 
After breakfast with our intimate group we will depart for the Castello Banfo Winery located in the beautiful Tuscany region. Our tour includes a private guided tour of the abbey, ageing cellars, wine tasting and finishing with a 5 course luncheon served with 4 different glasses of wine in the winery’s restaurant. Dinner on own this evening.

 
July 7th

 
After breakfast we will depart for the Castello di Verrazzano located in the southern Tuscany region of Chianti. We will experience wine tasting, olive oil tasting, a tour of the winery and a 4-course luncheon with the winery’s organic wines. Dinner on own this evening.

 
July 8th

 
After breakfast we will depart for Citavecchia to meet our luxury ship the Seabourn Encore.

 
July 9th – Golfo Aranci (Costa Smeralda), Sardinia, Italy

 
The Sardinian coastline is serrated by deep-cut coves of sparkling sea, surrounded by rocky prominences and edged in lovely strands of beach. The Aga Khan fell in love with the place, and dubbed it the Costa Smeralda, creating a magnet for the global glitterati. At Golfo Aranci, shining arcs of silvery sand are linked into a larger curve, encircled by a muscular peninsula that looms protectively between the town and the sea. It looks expensive, and it is.

 
July 10th – Bastia, Corsica, France

 
Corsica’s most important port is nestled at the base of the northward-pointing finger of Cap Corse, between a looming mountain and the sea. The oldest part of town is dominated by the honey-colored Genoese citadel, which today holds the museum of history. The busy, 19th Century Place St-Nicolas is bordered in plane trees and pleasant cafes. There are a number of interesting churches, including the twin-steepled St. Jean-Batiste and the church of St.-Croix, which has a gilded ceiling and a curious black oak cross recovered from the sea in 1428. Climb the winding stairway from the waterfront to the Jardin Romieu for wonderful views over the town and the Vieux Port.

 
July 11th – Portovenere, Italy

 
The Gulf of La Spezia has been so frequent a subject for poets over the years – from Dante and Petrarch to Byron and Shelley – that it is often referred to as the Golfo dei Poeti. The elongated yellow and orange houses, which line the harbor stretch up the steep slope toward ancient battlements beyond. Mentioned as a landing place in Claudius Ptolemy’s “General Geography” (150 AD), today Portovenere is a resort with a friendly and relaxed atmosphere.

 

July 12th – Monte Carlo, Monaco

 
The Principality of Monaco is the epitome of Riviera chic. This tiny enclave of 370 acres surrounds a sheltered harbor that draws yachts from around the world to enjoy the beautiful scenery, mild weather and elegant casino. Glamorous Monte Carlo is one of Monaco’s four quarters, which also include La Condamine, the business district; Monaco-ville, the capital; and Fontvieille, an area built on reclaimed land. Ruled by Prince Albert II, Monaco has a population of over 32,000, of which about 16 percent are citizens, or Monégasques.

 
July 13th – Cavalaire-sur-Mer, France

 
Cavalaire-sur-Mer is the most southerly coastal resort of the Var department in Provence-Alpes-Côte d’Azur. Located behind a magnificent beach which boasts 3 kilometres of fine white sand and azure blue waters, it enjoys an exceptional climate with 300 days of sunshine per year and is a popular family destination. Framed by Cap Cavalaire to the west and Cap Lardier to the east with the green Pradels Mountains in the distance, this is one of the most picturesque towns on the Riviera coast. There are approximately 6,500 residents in this charming old fishing town famous for its Provençal traditions and busy marina.

 
July 14th – Palamos, Spain

 
Located at the foot of the mountains on Spain’s rugged Costa Brava, Palamos boasts seven superb beaches, Iberian archeological remains from the year 6 BC, and the Church of Sant Esteve on the beach. Highlighting the town center is its 16th-century cathedral.

 
July 15th – San Antonio (Ibiza), Spain

 
Ibiza, the third largest of the Balearics, began togrow from a quiet, little-known island into aplayground for the rich and an enclave for artists in the 1950s and 1960s. The island’s brilliant, whitewashed houses reflect not only the summer sun, but 300 years of Moorish rule, earning it the nickname of ‘Isla Blanca’ or White Island.

 
July 16th – Barcelona, Spain

 
Barcelona, the capital of Catalonia, is said to have been founded by the Phoenicians, and was once the rival of the powerful states of Venice and Genoa for control of the Mediterranean trade. Today, it is Spain’s second largest city and has long rivaled, even surpassed Madrid in industry and commerce. The medieval atmosphere of the Gothic Quarter and the elegant boulevards combine to make the city one of Europe’s most beautiful. Barcelona’s active cultural life and heritage brought forth such greats as the architect Antonio Gaudi, the painter Joan Miro, and Pablo Picasso, who spent his formative years here. Other famous native Catalan artists include cellist Pau Casals, surrealist Salvador Dali, and opera singers Montserrat Caballe and Josep Carreras. Barcelona accomplished a long-cherished goal with the opportunity to host the Olympics in 1992. This big event prompted a massive building program and created a focal point of the world’s attention
 
 
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Siena, a city in Italy’s central Tuscany, is distinguished by its medieval brick buildings. The fan-shaped Piazza del Campo is dominated by the Palazzo Pubblico, the Gothic town hall, and Torre del Mangia, a slender 14th-century tower with sweeping views from its distinctive white crown. From this square at the center of town extend the city’s 17 historic wards. The historic centre of Siena has been declared by UNESCO a World Heritage Site.

hotel

While in Siena our accommodations are provided by the Grand Hotel Continental, a leading luxury of the world hotel. Siena’s exquisite Centro Storico is the medieval heart of this ancient city and a World heritage site. It’s in this exclusive setting that our guests discover a magnificent 17th century palazzo-Grand Hotel Continental. Our boutique hotel is less than a paragon of fine Renaissance architecture, with opulent rooms boasting original frescoes, priceless artworks and precious antiquities.

Sommelier


Wine Cruises Europe Wine Themed Luxury Tuscany Tours
 
On board the beautiful Seabourn Encore Frank Aquilino will be hosting several exclusive to our group wine events for your enjoyment. These wine events are included in your cruise.  
 
~ A welcome aboard party featuring cocktails and hot and cold hors’ d oeuvre’s

~ Tastings and discussions

~ A 4-course winemakers dinner

~ Private Transfers from the Florence airport to the Grand Hotel Continental Siena

~ Three nights accommodations at the Grand Hotel Continental including buffet breakfast daily

~ Day trip to Castello Banfi Winery

~ Day trip to Castello di Verrazzano

~ 8 night cruise aboard the Seabourn Encore, Seabourn’s inclusive luxury cruise line

~ Welcome aboard party featuring cocktails and hors’ d oeuvres

~ Wine & Food education series

~ Winemakers dinner featuring

~ Complimentary beverages in suite and throughout the ship

~ In suite 24 hour dining

~ Gratuities

Not included; Taxes, fees & port expenses are an additional $136.74 per person.

 

Encore to a Legacy of Small Ship Ultra-Luxury Cruising; an Ovation to Excellence In 2016, Seabourn will introduce Seabourn Encore. The new ship is as strikingly beautiful and as excitingly innovative as any Seabourn has ever debuted!

The Serene Sensation of Membership Seabourn understands that you come aboard not merely for transportation. Thus you were never, and still are not considered a passenger. Rather you are a member of a select seagoing society, sharing travel together in a relaxed, club-like atmosphere. In that spirit of easy-going hospitality, virtually everything required for your enjoyment is included in the price of your fare. Dining never incurs an extra charge, whether at meals in any of the ships’ variety of restaurants or spur-of-the-moment snacks. Beverages, from coffee and teas to fine wines and spirits, are complimentary throughout the voyage, either in the ship’s lounges and restaurants or from the bar in your suite, stocked in advance with your preferences.

Complimentary welcome champagne and in-suite bar stocked with your preferences dining experiences that rival the finest restaurants anywhere.

The freshest quality ingredients, including seasonal local specialties, are perfectly prepared to your order by Seabourn’s skilled chefs. Masterful additions by Michelin-starred Chef Thomas Keller further elevate Seabourn’s cuisine, offering an unsurpassed dining experience unlike any other at sea.

Open bars throughout the ship, and fine wines poured at lunch and dinner.

Spacious, all-suite accommodations with sweeping ocean views — most with verandas. Intuitive gracious service provided by a staff passionate about pleasing our guests.
 
Tipping is neither required nor expected.Our award-winning staff is driven only by their sincere desire to please, and with a smile that comes from the heart.

Castello-Banfi---in-Montalcino-in-Tuscany

Banfi was founded in 1978 thanks to the will of the Italian-American brothers, John and Harry Mariani. From the beginning, the goal of the two brothers was to create a state-of-the-art winery combined with the most advanced science in the vineyards for the production of premium wines.

Together with the Mariani family, Ezio Rivella, one of Italy’s foremost enologists, who understood that due to the richness of the soils and the privileged microclimatic position, the property would have great capacity of development. In those years, the brothers, John and Harry, also purchased Bruzzone, a historic winery in Piedmont. Founded in 1860 and specialized in the production of sparkling wines, today is known as Banfi Piemonte.
The wines of Banfi are born of a passion and love for unique terroirs, from continuous research, and from the intimate knowledge of different territories and the ability to marry time tested and respected techniques with innovative solutions in both the vineyard and the winery. The splendid vineyards ofMontalcino and Chianti, of Piedmont and the Tuscan coast, are the ideal cradle for wines of great character and outstanding quality. In recent years, Banfi has grown significantly its range of wines. Exclusive for Italy, in addition to distribution of its own wines from Tuscany, as well as from Piedmont, were added Concha y Toro, one of the most renowned wineries of Chile in the world, and Emiliana, known and appreciated worldwide for its organic and biodynamic wines. For the Italian market, Banfi also distributes the prestigious Sicilian Palari wines and the fine Joseph Perrier Champagne. Recently the portfolio was enriched with two new jewels: from Washington state the Pacific Rim Riesling and from Oregon the Rainstorm Pinot Noir.

Click Here to Learn More

verrazzano

Between Florence and Siena, in the Greve in Chianti, lies the Castello di Verrazzano. Initially Etruscan settlement and later Roman Empire, has remained almost unchanged its borders by about 1,000 years, making it a permanent outpost in a land marked by centuries of family and political struggles.

A Verrazzano wine tradition is very old. The vineyards and olive groves of the properties are described in a manuscript of 1150 the Abbey of Passignano (wrongly reported “1170”).

In the seventh century, the castle became the property of the Verrazzano family and here in 1485 was born the navigator Giovanni da Verrazzano, who discovered the bay of today’s New York and most of the East Coast of the current Member States. In New York there is the famous bridge (The Verrazano) suspended between Brooklyn and Staten Island named after him in 1964.

The important Florentine family of the Marquis Ridolfi succeeded to the Verrazzano after the death of the last descendant, took place in 1819. In the 20s of 1900 thanks to Luigi Ridolfi Stadium in Florence was built in 1926 and founded the Fiorentina, the football team the city of Florence. President of the Athletics, Ridolfi granted to the Italian team to train at Verrazzano for the Olympic Games of 1936.

In 1958, the Cavalier Luigi Cappellini took over the estate now on the path of decadence, starting a patient work of restoration, respecting the historical and architectural features of the place, it has returned to its former purity of the forms of the Arabian castle and rebuilt the agricultural fabric as ancient model, replanting the vineyards.

The ancient cellars of the castle date back to the sixteenth century where the wine is aged in barrels along the corridors in Slavonian oak placed, protected from temperature changes.Using oak barrels for 3 years for 30 hl. Capacity for the elevation of Chianti and Chianti Classico Riserva, and new barriques (Allier and Vosges) for the elevation of the Chianti Classico Great Selection Redwing and the Supertuscan Bottle Special.
Visiting the cellar, surrounded by the scents of fine oak barrels, you enter into the heart of the castle, where the selection of the best vintages from 1924 onwards are kept.

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sullivan-family-vineyards

Jim Sullivan’s passion for wine began in the 1950s. A simple grape arbor given as a wedding gift for the backyard of Jim and his new wife, JoAnna, would eventually ignite a way of life.

As a graphic artist, known for his work with 60s icons such as The Monkees, and Dick Clark Productions, Jim’s work was rooted in the artistic and creative innovators of his generation. His connection to musicians, artists and architects, writers and chefs would motivate not only his design work, but also his success in Napa.

Thanks to the inspiration of the wedding gift, Jim channeled his creative vision towards wine. He began to make wine at home, becoming part of a building wave of interest in quality wines in the United States. As Jim’s winemaking skills grew, so did his passion for the vine.

Predicting a California wine boom, the Sullivans began the search for land in the sleepy farming community, Napa Valley. With the early 1970s, the Sullivans discovered the site that would become their family home and vineyards growing Cabernet Sauvignon.

By the 1980s, Jim’s vision would be confirmed. Rutherford would be recognized as one of the finest places to grow Cabernet in the world, the Sullivans with vineyards in the heart of it.

Bringing their artistic vision to Rutherford, the Sullivans would collaborate with a lead architect, world-class chefs, artists, and musicians from all over the world. Sullivan Vineyards & Winery would become not only the fulfillment of Jim’s passion for wine, as well as their family home, but also a center of hospitality for creative visionaries from all over the world.

Today, Sullivan Vineyards & Winery remains one of the few family owned estates in Napa Valley.

Inheriting their parents’ vision, Sean, Ross, and Kelleen have combined the beauty of their unique family estate with the integrity of world-class winegrowing and professional management. The combination speaks to today’s Sullivan renaissance. Click Here for More Information

SUITEFARE
Grand Suite (GR)US$20,999.00
Wintergarden Suite (WG)US$15,999.00
Owners Suite (OW)SOLD OUT
Penthouse Spa Suite (PS)SOLD OUT
Penthouse Suite (PH)SOLD OUT
Veranda Suite (V6)US$6799.00
Veranda Suite (V5)US$6399.00
Veranda Suite (V4)SOLD OUT
Veranda Suite (V3)US$6299.00
Veranda Suite (V2)US$5899.00
Veranda Suite (V1)SOLD OUT

WHAT IS THE SEABOURN DIFFERENCE?

Cruising on Seabourn is unlike any other form of travel. The experience is luxurious, yet relaxed – elegant, yet casual – sumptuous, yet understated. From the first moment you step aboard, you will begin to appreciate the appeal of sailing with Seabourn. The warm smiles and chilled champagne that welcome you. And virtually everything is included, from the luxury of our all-suite accommodations to the complimentary fine wines and spirits served on board. Our intimate ships visit the most desirable destinations worldwide, sailing to the heart of landmark cities as well as to hidden gems where larger vessels cannot follow. Our ships attract interesting people who seek to share experiences beyond the expected in places beyond the ordinary. They create a social ambiance and sense of camaraderie on board where conversation flows freely and no one ever has to reach for the tab. And our acclaimed staff offers a unique style of heartfelt hospitality that is sincere, thoughtful and personal.
It’s not surprising that so many travelers choose Seabourn, and return, time and time again. This is The Seabourn ExperienceSM. This is the definition of traveling well.

HOW LONG ARE CRUISES?

Cruises on Seabourn can be as long or short as you choose. Cruise itineraries range from seven days to over 100 days and can vary among long days at sea, short trips to nearby destinations, or more port-intensive trips. Whatever itinerary you choose, and for however long your cruise may be, you will enjoy ships with unmatched sense of style, elegance and grace, and luxurious service that is second to none. Whether it’s a warm blanket and a cup of gourmet hot chocolate as you drift along the Norwegian Fjords or a relaxing neck massage poolside, you’ll feel that you’re a member of a very exclusive club.

WHAT IS THE SEABOURN EXPERIENCESM?

The Seabourn ExperienceSM is the art of service perfected. It’s intimate ships with just 104 or 229 suites. It’s unique itineraries to must-see cities and hidden gems where larger ships cannot go. It’s spacious, all-suite accommodations with sweeping ocean views — many with verandas. It’s gourmet dining experiences that rival the finest restaurants anywhere. It’s fine wines poured at lunch and dinner, and open bars throughout the ship.
Compliments of Seabourn:
In-suite bar and refrigerator stocked with your preferences
Complimentary fine wines at lunch and dinner, and open bars throughout the ship
All dining venues are complimentary
Gratuities are neither required nor expected

Cruising on Seabourn includes dozens of Seabourn Signature Delights®:
Intimate ships that carry 208 to 458 guests to places where larger ships cannot go
All-suite accommodations
Personalized service with nearly one staff member per guest
Casual, elegant indoor/outdoor dining venues
Evening Under the Stars® features sumptuous barbecue dinners or gala parties with live music and dancing on deck
Marina with in-sea pool and complimentary watersports
Caviar in the Surf® during beach barbecues ashore
Seabourn DestinationsSM complimentary planning service for custom experiences ashore
Pure PamperingSM bath drawn by your personal suite stewardess
Complimentary Massage Moments® on deck
Movies Under the Stars® with fresh popcorn
Seabourn’s Personal ShopperSM
Shopping with the Chef at local markets
Vintage SeabournSM premium wine package
Seabourn to a TeaSM collection of rare estate teas
Personal Valet® luggage shipping service

HOW DO I BOOK A CRUISE?

Seabourn Cruise Line has several options that make it easy for you to book your cruise. To speak directly with a Seabourn representative, please call us at 866‐755‐5619 or +1 206‐626‐9179, or email us at seareservations@seabourn.com. To locate a travel professional, please click here. For additional ways to contact Seabourn Cruise Line, visit our Contact Us page.

HOW DO I PROTECT MY CRUISE INVESTMENT?

Don’t worry about the unexpected before your cruise or while you’re away. SeabournShield is a package comprised of the following protections and benefits, and may be added to your booking up until time of final payment:
SeabournShield Cancellation Fee Waiver Program – trip cancellation / trip interruption protection for non-refundable cancellation fees and unused, prepaid expenses, if you have to cancel or interrupt your cruise due to specified reasons
SeabournShield Travel Insurance Program – trip delay, accident / sickness medical coverage while on the trip, emergency medical evacuation / repatriation coverage during the trip, baggage / personal effects coverage, and baggage delay
SeabournShield Worldwide Emergency Assistance Program – 24/7 worldwide assistance services, including referrals to local medical and dental providers, currency exchange, lost luggage/travel document assistance, legal referrals, assistance with cash transfers, emergency medical payments
Important: This is a brief summary of the program. For more information, please refer to the link below.
SeabournShield

WHAT IF I NEED TO CANCEL MY CRUISE RESERVATIONS?

Cancellation fees apply when either the entire booking, or any portion of a booking is cancelled or transferred to an alternative sailing, and shall apply to all travel including cruise, airfare, and land arrangements. If only non-cruise components are cancelled, the guest will be responsible for any cancellation fees imposed by the airlines, other transportation carriers, tour and ground operators or hotel properties. Seabourn must receive written cancellation, which may be sent to Seabourn’s Reservations Department.
For bookings made in the United Kingdom, Gibraltar, Ireland, Guernsey, Jersey and Isle of Man, submit written cancellations to Seabourn, 100 Harbour Parade, Southampton.SO15 1ST or ENQUIRIES@seabourn.co.uk.
For bookings made in the Netherlands, Belgium, Luxembourg, Germany, Austria, Switzerland, Finland, Sweden, Norway, Iceland and Denmark, submit written cancellations to Seabourn, Otto Reuchlinweg 1110, 3072 MD, Rotterdam or informatie@seabourn.com.
For bookings made in Australia, submit written cancellations to Seabourn, 15 Mount Street, North Sydney, NSW, 2060 Australia or generalenquiries@seabourn.com.au.
For bookings made in the United States and all other countries not listed above, submit written cancellations to Seabourn, 300 Elliott Avenue West, Seattle, WA 98119 or to seareservations@seabourn.com.
View Cancellation Policy
CANCELLATION POLICY EXCEPTION

If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking.

DO I NEED A PASSPORT?

Every country has its own entry requirements, and guests assume personal responsibility for having the necessary documents when boarding. Seabourn highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency.
Passports are normally surrendered to and held by the pursers on board to facilitate clearances in ports of call. It is prudent to photocopy the identification page of your passport and pack it separately, in case of loss or damage to the original.
Your name on your travel documents (passport, Alien Resident card, birth certificate, etc.) must be identical to those on your cruise documents. Otherwise, proof of name change (e.g. a marriage license) with a valid driver’s license (or other government issued photo ID) must be presented. Any discrepancies may prevent travel.
PLEASE NOTE: In addition, visas or other documents may be required, depending on your citizenship or residency and the itinerary. It is your sole responsibility to obtain all necessary documents for all ports of call on your itinerary. Requirements for your voyage may be found on Seabourn’s website or by calling your travel professional, Seabourn, or a professional visa service. Boarding may be denied or fines levied against those guests without proper documentation. Payment of any fines levied is the responsibility of the individual guest.
For U.S. and Canadian Citizens
Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, Mexico and the Panama Canal. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents:
Passport (recommended travel document) (valid for travel by air, land and sea)
Passport Card (valid for land and sea border crossings only)
U.S. or Canadian Issued Enhanced Driver’s License (EDL) – (valid for land and sea border crossings only)*
Other documents approved by the Department of Homeland Security

For a list of approved documents visit:
http://travel.state.gov/content/passports/english/passports/information/do-i-need.html
*The EDL driver’s license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Driver’s License.
U.S. citizens on U.S. roundtrip or “closed-loop cruises”: U.S. citizens who board a cruise ship at a port within the United States, travel only within the Western Hemisphere, and return to the same U.S. port on the same ship may present a valid U.S. passport, Enhanced Driver’s License or Trusted Traveler Program Card such as a Nexus, Sentri, or Fast Card.
However, in the absence of any of the documentation listed above, U.S. citizens can present a government issued photo ID, along with proof of citizenship (an original or copy of his or her government issued birth certificate, a Consular report of Birth Abroad, or a Certificate of Naturalization. A passport is still the preferred document.
PLEASE NOTE – WHTI-compliant documents are only acceptable for entry or re-entry into the United States. You may be required to present additional or different travel documents, such as a passport when entering foreign countries, including some countries in the Western Hemisphere.
Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms or proof of citizenship that is accepted by U.S. Customs and Border Protection. Guests from Puerto Rico either need to present a WHTI-compliant document or a government issued photo identification with a validated birth certificate issued after July 1, 2010.
Children: U.S. citizen children under the age of 16 traveling on a closed loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Birth certificates can be an original, photocopy or certified copy.
It is recommended that all minors have their own passport if traveling with only one adult to ensure they can all stay together if there is an emergency and they have to disembark early to fly home (including on Closed Loop voyages).
NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the child’s parents. The letter from the child’s parent must provide contact information and authorize the traveling child to take the child on the specific cruise.
For more information regarding passports and WHTI-compliant documents, please visit http://travel.state.gov/content/passports/english/passports/information/do-i-need.html or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793.
Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico.

WHAT DO I NEED TO KNOW ABOUT CUSTOMS?

In order to make returning home as smooth and easy as possible, please take note of the following tips. For more information, consult your Customs Agency. Guests returning to the United States can also check the official website of U.S. Customs and Border Protection.
Registering Your Valuables
We strongly recommend that you register your valuables with Customs before leaving home. This should be done well in advance of travel at a Customs office near your home. Items that should be registered generally include those not manufactured in your country. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. Customs pays particular attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Customs officials will not be available at the ship during check-in to register valuables.
Transportation of Currency
You may take as much currency or as many monetary instruments as you wish on your trip. However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. Please remember that many other countries have a similar policy when going ashore and you will be subject to their currency allowances at the current exchange rate.
Customs Allowance
Each U.S. resident is usually allowed a duty-free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. An additional US$1,000-worth of articles may be brought in and taxed at a reduced flat duty rate. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CA$750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Additional information concerning Customs matters will be provided during your cruise.

VISA SERVICE PROVIDER

Seabourn provides guests with the following link to VisaCentral as a service to assist with the collection of necessary documents. Guests may, if they prefer, use another visa service or collect the necessary documents themselves. Be sure to advise that you are traveling with Seabourn and that you are traveling by sea. Your visa requirements may be different to the standard information given for air travel. In addition, you may also miss out on certain discounts given to Seabourn guests that go through VisaCentral. Applications and additional information may be downloaded from their website: http://seabourn.visacentral.com
You can also reach them by phone or Email:
U.S. citizens: 866 788 1100 or Email customerservice@visacentral.com
Canadian citizens: 888 665 9956 or Email customerservice@cibtvisas.ca
Dutch citizens: 0900-3150200 or Email info@cibtvisas.nl
German citizens: 030-230959175 or Email info@cibtvisas.de
Australian citizens: 1902 251 370 or Email info@au.visacentral.com
United Kingdom citizens: 0207 593 6207 or Email specialservices@cibtvisas.co.uk
Belgian citizens: 02/770 07 76 or Email info@visumcentrale.be
Singapore citizens: 66031096 or Email info@visacentral.sg
Spanish citizens: 902 113 829 or Email info@visacentral.es
Swiss citizens: +41 (0) 31 313 20 20 & +41 (0) 22 884 18 70 or Email info@visacentral.ch
Austrian citizens: +43 1 22811 or Email service@cibtvisas.at
French citizens: 08 25 08 10 20 or Email info@cibt.fr

WILL I NEED A VISA?

Some countries require you to obtain and carry with you official documentation, called a visa, before entering that country. It is your sole responsibility to obtain and have available the proper travel documents necessary for your travel, including all associated costs related to obtaining your travel documents. Boarding may be denied if you arrive at the pier without the proper travel documentation, and in that case you would not be eligible for a refund.
Visa and documentation requirements vary by nationality and destination. Please review your itinerary and verify your specific travel requirements. Because governmental travel requirements change periodically, you should check with a visa service or the consulate of each country you will visit no later than three weeks prior to sailing to verify travel documentation. If you are booked on consecutive sailings, please ensure you are able to obtain all required visas and vaccinations for all ports on your itinerary.
As a courtesy, Seabourn provides some information as to necessary travel documents, visas and vaccinations. Guests are still obligated to verify such information with the appropriate government authorities. The information provided on this site was correct at the time of publishing and is subject to change at any time.
For more information on certain visa requirements please click here.This list applies to citizens from the United States, Canada, the Netherlands, Germany, Australia, Switzerland, Austria and the United Kingdom. You may also contact your travel agent, local visa service or Seabourn for assistance in determining what visas will be required for your specific cruise.
Multiple Entries: Different ports of call do not constitute a separate entry unless the ship visits a different country in between.

Visa Waiver Program Requirements
Schengen Visas
Visas on Arrival
Visa Processing
Traveling to Canada
Traveling to Brazil
Traveling to United Arab Emirates
Traveling to Mainland China
Traveling to Hong Kong, China
Traveling to India
Reciprocal Fee for Passengers Entering Argentina
Reciprocal Fee for Passengers Entering Chile

ARE THERE ANY VACCINATION REQUIREMENTS?

Requirements vary considerably for different areas of the world, and are subject to change at any time. Seabourn informs you of current health requirements; however, the guest is responsible for acquiring all required vaccinations. To avoid potential health problems before and during travel, international travelers can take a number of simple steps:
Contact your local personal physician, the Department of Public Health or the Centers for Disease Control to obtain expert medical vaccination recommendations for your intended itinerary.
It is important to specifically address Malaria recommendations and Yellow Fever requirements.
Obtain all necessary vaccinations and preventative medications, ideally 6-8 weeks prior to departure to allow for them to take effect.

An International certificate, approved by the World Health Organization, is the best documentation that inoculations and vaccinations have been performed, and is accepted by health officials at all ports of call. Failure to have the proper documents may result in refusal of passage by Customs and Immigration authorities.
Additional information about Health and Medical requirements.

HOW SHOULD I PACK?

Attire During the Day:
During the daytime, casual, resort-style attire, including shorts and jeans, is welcome in all lounges and dining venues. Swimsuits, brief shorts, cover-ups and exercise attire should be reserved for poolside, on deck or in the spa and fitness center.

In the evening (after 6pm) there are two different dress codes:
Elegant Casual

Men: Slacks with a collared dress shirt or sweater; Jacket Optional. Ladies: Slacks / skirt, blouse, pant suit or dress. This is the dress standard for all dining venues
Jeans are welcome in all dining venues during the day, but not appropriate in The Restaurant after 6pm.
Formal

In the Restaurant, Men: Tuxedo, suit or slacks and jacket required. Ladies: evening gown or other formal apparel. Dress in other dining venues is Elegant Casual.
Jeans are welcome in all dining venues during the day, but not appropriate in the Restaurant after 6pm.

The itinerary in the preliminary document booklet will inform you of the number of Formal evenings to expect during your voyage. As a rule of thumb, Formal evenings are scheduled as follows:
Cruises up to 13 days: One Formal evening
Cruises of 14 to 20 days: Two Formal evenings
Cruises of 21 or more days: Three Formal evenings

(Note: Extended Explorations, Holiday voyages and crossings may be scheduled differently.)

Attire Ashore:
Packing clothing that can be layered is the best way to plan for cruising in virtually any climate. For tropical cruises, bring light, loose-fitting garments that can be paired with a lightweight jacket or sweater. For cooler climates, pack extra layers of warmer garments such as a light top coat and some sweaters. When dressing to go ashore, it is helpful to be aware of the customs of the countries you are visiting. In some ports men and women should not wear shorts. Many cultures prefer that women wear dresses or skirts when visiting shrines, churches, mosques and temples.
Please Note: Firearms, explosives, fireworks, other weapons and knives or sharp blades over four inches long and illegal drugs of any kind are prohibited without exception.
For safety reasons hoverboards or similar devices are not allowed on board our ships.

WHAT IS SEABOURN’S PERSONAL VALETSM LUGGAGE SERVICE?

Imagine how much you will appreciate never having to worry about luggage before and after your Seabourn voyage.
Thanks to Seabourn’s optional Personal Valet Luggage Service, it’s possible. With just one call to Luggage Forward® our exclusive luggage delivery partner, your luggage will be picked up at your home and delivered to your onboard suite. No more checking luggage at the airport. No more excess luggage charges. And no more baggage claim. You can just board your flight and meet your Seabourn ship.
And for US residents, traveling internationally, Luggage Forward even handles customs clearance for you.
For more information visit www.luggageforward.com/seabourn, or call Luggage Forward directly. From the US dial 1-866-416-7447, from the UK dial +44 (0)203 375 4769 or +1-617-482-1100 if calling from any other location.

WHAT IF MY LUGGAGE HAS BEEN LOST OR DAMAGED?

As soon as you are aware of the problem, please report it to a member of staff, either on board or at the cruise terminal so that you may obtain a damage report. This should then be submitted to your travel insurance company.
If your claim is unsuccessful, or if the cost of your suitcase (for example) is less than your insurance excess, you may put a claim in writing to our Guest Relations department at:
Guest Relations
Seabourn
300 Elliott Ave W
Seattle, WA 98119
Email: guestrelations@seabourn.com
We will look at offering a goodwill gesture, depending on the circumstances.
IMPORTANT: Do not pack your passport, medications, cruise documents or airline tickets. Keep them close at hand in your purse or jacket pocket. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, medicine, liquor, cash, credit or debit cards, jewelry, gold, silver and other high value or important items, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, hearing aids, electric wheelchairs, scooters, or other video or electronic equipment, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. (Remember that checked baggage might not be accessible at all times.) Seabourn assumes no responsibility for the items listed above.

ARE THERE RESTRICTIONS ON HOW MUCH LUGGAGE I CAN BRING?

You can bring as many bags as you choose aboard ship, but please be aware that airlines do have limitations. We recommend contacting your airline and transfer transportation in advance for information on restrictions and baggage fees. To protect your luggage, please be sure to mark each bag with the owner’s name, name of ship, sailing date and suite number. Seabourn’s responsibility in regard to baggage is covered by the Guest Cruise Ticket Contract. However, we highly recommend the purchase of optional travel insurance. For your convenience, we offer SeabournShield, a package of benefits that includes coverage for baggage loss, theft or damage up to $3,000 per guest, and much more. For more information, please click here.

SHOULD I BRING A CARRY-ON BAG?

Use a carry-on bag. Keep your travel documents, identification, medication, jewelry, camera, film, cash and other valuables with you at all times.
Do not pack your passport, medications, cruise documents or airline tickets in your checked luggage. (Remember that checked luggage might not be accessible at all times.) Keep these items close at hand in your purse or jacket pocket. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. Seabourn’s responsibility in regard to baggage is covered by the passage contract. Our optional travel insurance program includes baggage protection up to $2,000 per guest. Full details of the coverage will accompany your preliminary cruise documents.

WILL I NEED TO BRING TOILETRIES?

Seabourn ships feature a full range of complimentary amenities in your suite, including , shampoo, conditioner, designer soap and lotion, a stocked mini-bar, fresh fruit and flowers, and stationery.
Because we are either at sea or in ports where availability of pharmaceutical products may be limited, we suggest you bring adequate supplies of prescription medications and other health related items.

WHEN SHOULD I ARRIVE AT THE SHIP?

Embarkation times are noted on your itinerary. For your comfort and convenience, arriving at the stated time will ensure that your suite is prepared and available for immediate occupancy. . Please arrive at the ship no later than one hour prior to scheduled departure.

PRE- AND POST-CRUISE TRANSFERS

Seabourn Cruise Line offers pre- and post-cruise transfers in luxury sedans for two guests. Private van transfers can also be arranged for a minimum of four guests traveling in the same group. A standard private sedan will accommodate two guests, two large pieces of luggage and two carry-ons. If you require additional space, requests for vans can be accommodated.
We recommend booking your transfer no later than 60 days prior to departure. To request a transfer please call Seabourn Reservations. Please be sure to have your Seabourn booking number, airport name/city, flight date, airline carrier and flight number available. Transfers for disembarkation may be either purchased in advance through Seabourn Reservations or arranged on board. Please note: Transfers between most hotels in Venice are via water-taxi.
Once you have supplied Seabourn with your flight details or hotel information, any subsequent changes must be communicated to Seabourn at least 14 days prior to embarkation. Failure to advise of changes may result in a missed transfer and charges are non-refundable. Local Seabourn representatives are unable to assist guests without advance transfer arrangements. Local representatives are independent service contractors for whom Seabourn acts solely as an agent.
Please allow sufficient time pre-cruise for airport landing formalities and transportation time to the pier in order to check-in for the ship prior to the ship departing. All guests must be checked in at least one hour prior to departure. For post-cruise transfers, please allow sufficient time for the ship to be cleared with Immigration and local Customs authorities, and the transportation time to get to the airport for departing flights. Flights booked with Seabourn take these times into consideration when booking.
Seabourn air/sea programs include group transfers between the airport and the pier on the day of embarkation/disembarkation. For deviations in air arrival/departure schedule, private transfers must be purchased separately. Seabourn land/hotel programs include appropriate transfers between the airport, hotel and pier.

WHERE DO I MEET MY AIRPORT TRANSFER?

Seabourn’s Air/Sea guests, and those who purchased a transfer from the airport: After you land, claim your luggage, and (when applicable) clear Customs, agents from our local ground operator will direct you to your transportation. Seabourn pre-cruise land extension guests will find transfer details in their itinerary.
Guests traveling independently are responsible for their own transfer to the ship. Please arrive at the ship no earlier than the embarkation time on your cruise ticket but no later than one hour prior to scheduled departure.

PRE- AND POST-CRUISE HOTELS, JOURNEYS AND SIGHTSEEING

Hotel-Only Stays
We can suggest luxury hotels in the cities where you both embark for your voyage and disembark after your cruise. Relax and explore from renowned establishments compatible with your Seabourn cruising lifestyle. We’ll make it easy, by including private airport, hotel and ship transfers, and daily breakfast. Hotel-only stays are ideal for the savvy independent traveler who wants to explore the city on their own! Book as many hotel nights as you would like, then build upon that foundation with your own self-designed itinerary. The cities chosen for embark/disembark are often even more exciting than any of the port stops, so be sure to maximize your vacation plans to include hotels both pre- and -post cruise! Information and hotel suggestions will be included in your preliminary cruise documents, or feel free to call us. Note: Seabourn is unable to arrange hotel stays at properties that we do not have established relationships with, but we’ll happily arrange for any of your transportation needs (see Pre- and Post-Cruise Transfers FAQ).
Multi-Day Journeys
For guests wishing to extend their time in the chosen embark/disembark city we recommend booking multi-day Journeys, specially designed for intimate, small groups. Journeys are escorted by professional guides who will illuminate cultural and historic aspects throughout your stay. Journeys offer a variety of inclusions such as sightseeing, some meals, museum tours and more. Journeys are ideal for guests who want to leave the day-to-day planning with a local tour operator. The operators with whom Seabourn partners are experts in their field, and they carefully craft multi-day itineraries to fit the discerning tastes of Seabourn guests. Educational, fascinating and fun, Seabourn Journeys are truly a once-in-a-lifetime experience and are an ideal way to ensure that you make the most of your cruise vacation. After all, you don’t know when you’ll be returning, so make the most of your pre- and post-cruise experience!
4- or 8-Hour Sightseeing
Another option that many guests choose is to combine a hotel-only stay with the conveniences of a 4- or 8-hour Car & Driver sightseeing option. Seabourn is able to offer sedans for 1 or 2 persons, or vans for 3 or more persons. The per-vehicle price includes use of your chosen vehicle, Driver and separate English-speaking Guide. If you have a specific itinerary in mind, the Driver/Guide will work with you to ensure that your sightseeing expectations are met. Or, if you’re like most people, you may want to let the Driver/Guide do the work and let them craft a custom itinerary for you. Either way you can’t go wrong! These Car & Driver sightseeing options are an ideal way to explore the city with a minimal time commitment. You’ll see the absolute best the city has to offer.
If you are arriving or departing on the day of embark/disembark, Car & Driver sightseeing options also offer a perfect solution for transportation between the airport and ship, airport and hotel or hotel and ship. Likewise, Car & Driver options can be an ideal way to spend time while waiting for hotel check-in or to avoid waiting at the airport for your return flight home. Some people have even used their Car & Driver to take them to an elegant local restaurant, a perfect way to relax and reminisce after an unforgettable Seabourn cruise. Regardless of how you choose to make use of your Car & Driver, you can rest assured you will receive safe and reliable transportation, informative narration and unmatched professionalism. Available in either half-day (4-hour) or full-day (8-hour) increments. And, if you find that you need additional time, you can pay your Driver/Guide directly on an hourly basis to increase your allotted sightseeing time. Note: Car & Driver options do not include entrance fees, Driver/Guide gratuities, meals or other inclusions.
Custom Arrangements
Do you have your own once-in-a-lifetime custom tour in mind? We’d love to hear about it! E-mail the Hotel & Tour Management Department of Seabourn at LandPrograms@Seabourn.com and tell us where you’d like to go. Custom sightseeing and multi-day Journeys can be arranged in conjunction with any embark/disembark port. Custom arrangements may include, but are not limited to: sightseeing options in a language other than English, museum visits and pre-arranged meals. You may also customize one of our existing Seabourn Journeys based on your specific needs, such as added or alternate tours, additional nights, first class airfare and more. We are happy to work with you on any custom request. Note: Kindly allow at least 3 weeks prior to the start of your cruise to send us your detailed itinerary request. We will be in touch as quickly as possible to discuss your travel requests.

CAN I USE MY OWN CELL PHONE ON BOARD?

Seabourn offers guests access to a GSM mobile telephone network operated by Wireless Maritime Service during times when the ship is at sea in international waters*. When the ship is in port or within range of local shoreside mobile networks, the ship’s mobile phone system will not function. Guests can simply make and receive calls or data using their own mobile phone numbers, provided their mobile devices have been enabled for international roaming. Roaming charges will be billed to their own accounts with their home network providers. For information on mobile telephone service on board, visit http://www.wmsatsea.com/. For information on roaming or billing, contact your home network provider.
* Mobile phone service is blocked in a few public areas on board for the comfort and convenience of other guests.

CAN I SEND AND RECEIVE MAIL, AND MAKE PHONE CALLS?

For security reasons, we do not suggest that you receive mail or packages while cruising with us. If a guest receives mail or a package, the guest will be asked to open it in a secure area ashore. Once opened, it will be inspected by security staff, who will retain it for delivery on board. Direct dial telephone service is available from your suite. Email can be accessed from the computers in the Computer Center or through a Wi-Fi enabled devices while on board.
The link below will give you additional information on the cellular network on board our ships. This service is provided by http://www.wmsatsea.com/.

WHAT LAUNDRY SERVICES ARE AVAILABLE?

Full laundry, dry cleaning (on selected ships wet-cleaning) and pressing services are available. Suite attendants take care of pick-up and delivery. Same-day service is available at extra charge if requested by 9:00 a.m. A complimentary launderette with washers, dryers, laundry soap and ironing facilities are available.

DO I NEED TO MAKE DINING RESERVATIONS?

Most restaurants aboard Seabourn ships feature a relaxed, open seating arrangement for breakfast, lunch and dinner. At lunch and dinner, enjoy complimentary wines from California, France, Chile or Italy selected to enhance the menus of the day. The wine steward will also provide a list of rare and premium vintages available at additional charge.
Reservations are not required for dining in The Restaurant, The Colonnade or Patio Grill. However, for your convenience, we suggest reservations for parties of six or more persons.
Dining reservations for Restaurant 2 can be made on board for any one evening during the voyage. Additional reservations for Restaurant 2 will be accepted on a waitlist basis pending availability.
Reservations for dinner at The Grill by Thomas Keller on Seabourn Quest are available to booked guests online at Seabourn’s website.
Complimentary room service is available 24 hours a day. Course-by-course dining from The Restaurant menu is also available in your suite during extended dinner hours.
(The Grill by Thomas Keller will eventually be opened on all Seabourn ships. Check with your travel agent or Seabourn for opening dates on the various ships.)

WHAT MEDICAL SERVICES ARE AVAILABLE AT SEA?

Your ship’s small but modern basic medical facility is staffed by a doctor and a nurse. This facility is equipped to provide medical care for illness or accidents that may arise during the cruise, but is not intended to provide ongoing medical treatment. Since we are either at sea or in ports where availability of medical facilities and pharmaceutical products may be limited, we suggest you bring adequate supplies of prescription medications and other health-related items.

WHAT IS THE VISITOR POLICY?

Seabourn Cruise Line, upon evaluation of customer and security concerns, has implemented a “no visitor” policy and regrets any inconvenience this may cause. However, friends may easily arrange to send an onboard gift directly to your stateroom. Or you may throw a party of your own for fellow guests. Please explore Gift Collection bookings for more information.

WHAT IS THE SMOKING POLICY ONBOARD?

For the comfort of all guests, most public areas on board, as well as guest suites are smoke-free.
Cigarette smoking is permitted in the following areas:
ON ALL SEABOURN SHIPS:
Smoking of electronic cigarettes is permitted in guest suites. Smoking of water-pipes, glass-pipes or other smoking devices is not permitted on board.
ON SEABOURN ODYSSEY, SOJOURN & QUEST:
Inside smoking of cigarettes will be permitted in the port-side half of the Observation Bar on Deck 10 after 8 PM.
Outside smoking of cigarettes is permitted:
On the verandas of guest suites
On the starboard half of the Sky Bar on Deck 9 including the bar stools
On the starboard half of the open terrace aft of The Club on Deck 5

UPDATED SMOKING POLICY
In keeping with the preferences of the majority of its guests today, Seabourn has announced a change to the shipboard smoking policy on its ships. In addition to the areas of the ships already designated as non-smoking, smoking will no longer be permitted on guest suite verandas and in the Observation Lounge, which previously had limited smoking hours after 8 p.m.
The new smoking policy takes effect on all ships starting with cruises departing as follows:
Seabourn Quest: Nov. 28, 2016 (Buenos Aries – Valparaiso)
Seabourn Encore: Dec. 4, 2016 (Athens – Dubai)
Seabourn Sojourn: Dec. 5, 2016 (Dubai – Singapore)
Seabourn Odyssey: Dec. 7, 2016 (Lisbon – Ft. Lauderdale)

For the comfort of all guests, most public areas on board, as well as guest suites are smoke-free.
Cigarette smoking is permitted in the following areas:
ON ALL SEABOURN SHIPS:
Smoking of electronic cigarettes is permitted in guest suites. Smoking of water-pipes, glass-pipes or other smoking devices is not permitted on board. Smoking is not permitted on open decks during fuel bunkering operations in port.
Inside smoking of cigarettes is not permitted.
Outside smoking of cigarettes is permitted in designated areas of Seabourn Odyssey, Sojourn and Quest:
On the starboard half of the Sky Bar on Deck 9 (Encore Deck 10) including the bar stools.
On the starboard half of the open terrace aft of The Club on Deck 5.
Smoking of cigarettes, pipes and cigars is permitted on the starboard half of the open terrace aft of Seabourn Square on Deck 7. This is the only area on board where pipe and cigar smoking is permitted.

Guests are asked to refrain from smoking anywhere inside the ship, including in guest suites, on verandas and balconies. If you have any doubts about any area, please consult your onboard staff.
Smoking of electronic cigarettes is permitted in guest suites, as well as other designated smoking areas.
Any guest who smokes inside staterooms or on adjoining verandas in violation of our policy will be charged a US$250 cleaning fee per day of violation

WHAT ARE THE BENEFITS OF BOOKING ONBOARD?

One of the most valuable benefits of Seabourn Club membership is Onboard Booking Savings.
You can secure an additional five percent savings off the fare of a future cruise — over and above any other published savings for the voyage – simply by booking on board with our Cruise Sales Specialists.
You don’t even have to select a specific voyage if you aren’t ready. For just a $500 Future Cruise Deposit, you can secure the rights to this five percent Onboard Booking Savings off the fare of any Seabourn cruise departing within four years. And your deposit is fully refundable. In fact, if you don’t use it within four years it will be automatically refunded.
Your onboard Cruise Sales Specialist (who is also your Seabourn Club Ambassador) is ready and able to tell you about exciting future itineraries, answer your questions, and can also secure your reservation on the exact suite and departure you want.
If you have booked through a travel professional, we will immediately confirm your deposit or booking to them, to ensure that all your arrangements are handled to your satisfaction.

IS INTERNET ACCESS AVAILABLE?

Seabourn ships offer guests access to the internet by means of transmission between satellites orbiting approximately 20,000 miles above the earth and our mobile shipboard system. While this technology enables mid-ocean access in virtually every part of the world, satellite service is frequently noticeably slower and slightly less reliable than land-based methods of access due to the motion of the ship and limitations of bandwidth. There are two main reasons for this:
The available bandwidth from satellite transmission is much lower than is available from most shoreside systems served by stationary cables with much greater bandwidth capacity.

In addition, a shipboard system is typically serving a greater number of users simultaneously than most shoreside networks. Many shoreside users use wireless cell phone systems for internet access, further reducing demand on hardwired systems. Each user’s data transmission occupies a portion of the available bandwidth. More users means slower service.

For these reasons, we ask that guests not use internet service for high volume uses such as gaming, file sharing or streaming video content. The internet service on board is generally quite adequate for all guests’ usage when web browsing and sending or retrieving email.
Guests can access the internet either at terminals located in Seabourn Square, or wirelessly using their own wireless-enabled devices in most locations on board, including in guest suites, lounges and most areas on open decks.
Internet access on board is subject to a nominal service charge based on usage. This nominal charge serves to limit usage to some extent and thus improve the performance for all our guests. Guests simply register at the Seabourn Square terminals to set up an account, which is charged to the guest’s shipboard account. The basic charge is 40 cents ($.40 USD) per minute. Several different advance purchase plans are available on board at lower rates, to accommodate individual needs. Time purchased as a plan may be used at any time during the cruise, either at the terminals or wirelessly.

WHAT ARE MY DINING OPTIONS?

On board Odyssey, Sojourn and Quest, Seabourn offers you a choice of up to five dining venues. Enjoy breakfast, lunch or dinner in one of our handsome indoor restaurants, dine on deck in one of our al fresco eateries or, at your request, have dinner from The Restaurant served course-by-course in your suite, complete with white linens, fine china and silver service.
We know that our guests appreciate choices for dining during their voyages. From traditional fine dining in our open-seating Restaurant and themed bistro-style dining in The Colonnade, to the more casual alfresco atmosphere at the Patio Grill, our award-winning open-seating dining experiences are all enhanced by a gracious welcome and skilled, sincere service. While you relax as our honored guest – your preferences are discreetly noted, and then thoughtfully indulged nightly. Because we consider fine dining an integral part of our onboard hospitality, there is never a charge for any dining alternative on board.
Each ship has a unique alternative dining venue with limited seating capacity requiring reservations. Aboard Seabourn Odyssey and Seabourn Sojourn, the eclectic, imaginative and delicious tasting menus offered nightly at Restaurant 2 are available by reservation on board.
The addition of The Grill by Thomas Keller on Seabourn Quest further enhances that ship’s culinary choices with an elegant, upscale venue reminiscent of a classic chophouse. Its menu features updated versions of steakhouse fare by Michelin-starred Chef Thomas Keller, complemented by a wine list personally curated by the chef. Booked guests can make reservations for dinner at The Grill in advance on Seabourn’s website.
(The Grill by Thomas Keller will eventually be opened on all Seabourn ships. Check with your travel agent or Seabourn for opening dates on the various ships.)

WHAT FITNESS OPTIONS ARE ON BOARD?

The gym on each Seabourn ship is well-equipped for maintaining a complete fitness regime. Equipment available includes:
Variable resistance machines including: Abdominal Crunch, Lat Pull-down, Hip Adductor, Pectoral Fly, Seated Leg Curl, Leg Extension, Chest Press, Biceps Curl, Triceps Extension, Leg Press, Back Extension
Adjustable Benches and Rubber Encased Dumbbells: 5-50lbs
Recumbent Cardio Cycles
Upright Cardio Cycles
Programmable Treadmills
Free classes in stretch yoga, mat Pilates and cardio Ki-Bo are offered
Professional trainers and nutritional specialists are available

Seabourn Odyssey, Seabourn Sojourn, and Seabourn Quest also include a Motion Studio with Kinesis wall for personal and group training as well as fitness classes. Kinesis provides an enjoyable and challenging workout for your mind and body, using three dimensional movements that improve balance, flexibility and strength.

WILL RELIGIOUS SERVICES BE OFFERED?

Nondenominational Christian services are conducted on Sundays while the ship is at sea. During cruises that coincide with a certain religious holiday, ecumenical clergy will be aboard to conduct services.

WHAT VOLTAGE IS USED ONBOARD?

The voltage in each suite matches both the U.S. standard (110 volts AC, flat prongs) and the European standard (220 volts AC, round prongs).

IS CASH ACCEPTED ON BOARD?

Although most services on board Seabourn are included in your cruise fare (such as restaurant dining room service, complimentary spirits and wines, entertainment programs and the services of a highly trained staff), discretionary purchases such as those listed below will be charged to a shipboard account which will be opened for you.
Dry cleaning, laundry and valet service
Premium liquor and wine
Beauty salon, massage and other spa treatments
Internet, telephone calls, and faxes
Shore excursions and travel arrangements
Medical consultation and medication
Miscellaneous dining room charges, such as those for entertaining guests
Gift Shop purchases
Casino charges

To activate your onboard account, simply register a valid credit card at embarkation and sign a charge slip. This will relieve you from settling your account at the end of the cruise. Instead, a detailed statement will be delivered to your Suite the night before disembarkation and processed automatically at the end of the voyage. Any additional or late purchases will be automatically charged to your credit card. In addition, you may obtain a final statement to resolve any questions regarding your onboard account from Guest Services before disembarking.
Onboard accounts are in U.S. dollars and may be settled by U.S. dollar cash or traveler’s checks or a major credit card before disembarking the ship. Guests may use Visa, MasterCard, Diners Club, American Express or Discover. If you do not register a valid credit card at embarkation you may arrange to have U.S. dollar funds transferred to the ship and made available for you on board. This can be organized through any of our offices and must be done no later than 15 days prior to embarkation.
As all prices and currency on board the ship are in U.S. dollars, we encourage you to carry personal funds in the forms of U.S. traveler’s checks, both for convenience and safety. These can be cashed on board. Personal checks or letters of credit cannot be honored. Cash advances against your onboard account or any form of credit card card are limited and at a 3% service charge. For your convenience, currency exchange between USD, EUR and GBP is available from Guest Services. At other ports of call, information on the most convenient exchange facility will be available on board.

ARE GRATUITIES INCLUDED?

Tipping is neither required nor expected.

WHAT IF I NEED TO CANCEL MY CRUISE RESERVATIONS?

Cancellation fees apply when either the entire booking, or any portion of a booking is cancelled or transferred to an alternative sailing, and shall apply to all travel including cruise, airfare, and land arrangements. If only non-cruise components are cancelled, the guest will be responsible for any cancellation fees imposed by the airlines, other transportation carriers, tour and ground operators or hotel properties. Seabourn must receive written cancellation, which may be sent to Seabourn’s Reservations Department.
For bookings made in the United Kingdom, Gibraltar, Ireland, Guernsey, Jersey and Isle of Man, submit written cancellations to Seabourn, 100 Harbour Parade, Southampton.SO15 1ST or ENQUIRIES@seabourn.co.uk.
For bookings made in the Netherlands, Belgium, Luxembourg, Germany, Austria, Switzerland, Finland, Sweden, Norway, Iceland and Denmark, submit written cancellations to Seabourn, Otto Reuchlinweg 1110, 3072 MD, Rotterdam or informatie@seabourn.com.
For bookings made in Australia, submit written cancellations to Seabourn, 15 Mount Street, North Sydney, NSW, 2060 Australia or generalenquiries@seabourn.com.au.
For bookings made in the United States and all other countries not listed above, submit written cancellations to Seabourn, 300 Elliott Avenue West, Seattle, WA 98119 or to seareservations@seabourn.com.
View Cancellation Policy
CANCELLATION POLICY EXCEPTION

If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking.

WHEN ARE MY DEPOSITS AND PAYMENTS DUE?

A 25% deposit is required within three days of reservation or sooner for cruises of 14 days or less, or within 7 days or sooner for cruises of 15 days or more, as specified by Seabourn.
Balance of Payment
All cruises of 31 days or less: Seabourn must receive full payment 90 days before sailing. All reservations are subject to cancellation without notice if payments are not received by the due date, and are finalized only when paid in full at 90 days prior to sailing. Reservations made within 90 days require full payment within one day of the reservation or sooner, as specified by Seabourn.
All cruises of 32 days or longer: Seabourn must receive full payment 120 days before sailing: All reservations are subject to cancellation without notice if payments are not received by the due date, and are finalized only when paid in full at 120 days prior to sailing. Reservations made within 120 days require full payment within one day of the reservation or sooner, as specified by Seabourn.
Method of Payment
Only U.S. dollar payments are accepted. Seabourn accepts payments via agency check, personal check, American Express, Visa, MasterCard, Diner’s Club, Discover Card or JCB card. Expenses incurred for onboard services and products by the guest, or by Seabourn on behalf of the guest, shall be paid by the guest prior to disembarkation.

DO SHORE EXCURSIONS INCLUDE GRATUITIES?

Prices do not include gratuities for local shore excursion guides, drivers, and related service staff. Independent, subcontracted ground operator companies employ all ground staff and these entities do not participate in Seabourn’s on board “no tipping” practice. Tipping of guides, drivers and other independent ground staff is at the individual guest’s discretion, anticipated and appreciated.

WHAT VACCINATIONS WILL I NEED?

Requirements vary considerably, depending on the area of the world visited and are subject to change at any time. We suggest that guests traveling outside of their country of residence consider immunization against Hepatitis A, Typhoid, Polio, Diphtheria and Tetanus. An international certificate, approved by the World Health Organization, is the best medium for verification that inoculations and vaccinations have been satisfactorily performed, and is accepted by health officials at all ports of call. We strongly recommend that guests contact their personal physician, the Department of Public Health or the Centers for Disease Control to obtain expert medical immunization recommendations for their intended itinerary and travel plans and to specifically address Malaria and Yellow Fever requirements in time to receive any necessary vaccinations/immunizations and for them to take effect (6-8 weeks).

CAN I STILL CRUISE IF PREGNANT?

Seabourn does not have on board its cruise ships the specialized facilities and/or treatment required for childbirth, prenatal and early infant care. Those facilities may also not be obtainable ashore in ports we call on. Accordingly Seabourn cannot accept a booking or carry any guest who have begun their 24th week of pregnancy at any time before or during the cruise. All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel, and that the pregnancy is not high-risk. The letter must also include the estimated date of delivery (EDD).

WHAT ABOUT SPECIAL DIETS?

Guests with special dietary needs are asked to notify Seabourn at the time of booking or at the latest, six weeks before sailing. We also encourage you to take advantage of My Seabourn, where you may personalize your Seabourn cruise experience, select your dining preferences, and manage your reservations and Seabourn Club information.
Every effort will be made to comply with special dietary requests.
For guests with life-threatening food allergies, we ask that guests provide detailed information to our Access & Compliance Department by completing a Special Requirements Information form (SRI). Guests should indicate on this form which foods may potentially cause a severe reaction. For additional information please visit the Accessible Cruising section of our website.”

IMPORTANT INFORMATION ABOUT MOSQUITO-BORNE ILLNESS

Malaria, dengue fever, yellow fever and Chikungunya are found in many tropical and subtropical areas of the world. Guests should always travel with appropriate clothing and mosquito repellent with DEET or picaridin to reduce the risk of mosquito bites. In addition, please check with your primary care provider or local travel medicine clinic to see what, if any, vaccinations or other measures are recommended for your specific itinerary. Bring along a record of all your vaccinations and check with your health care provider four to six weeks before departure, as vaccination requirements and recommendations may change.

WHAT IF I HAVE A MEDICAL EMERGENCY WHILE ON BOARD?

Onboard medical facilities are equipped to provide care for unexpected illness and accidents. These basic facilities are not intended or designed for ongoing treatment of pre-existing conditions. If you anticipate a need for medical services, your special requirement must be cleared in writing with Seabourn before your booking can be finalized.

WHAT MEDICAL SERVICES ARE AVAILABLE AT SEA?

Your ship’s small but modern basic medical facility is staffed by a doctor and a nurse. This facility is equipped to provide medical care for illness or accidents that may arise during the cruise, but is not intended to provide ongoing medical treatment. Since we are either at sea or in ports where availability of medical facilities and pharmaceutical products may be limited, we suggest you bring adequate supplies of prescription medications and other health-related items.

Guests who require special facilities and/or services during their Seabourn cruise are requested to please complete the Seabourn Special Requirements Information Form. This information is necessary so that we will be aware of any special requirements you may have, and will enable us to make specific arrangements in order to accommodate your needs.
This form is for guests whose requirements may include the following:
Mobility needs
Severe allergies, including food-related allergies
Guests with Diabetes
Guests with respiratory needs
Guests requiring the use of a service animal
Click here to download the form, then please fax or email the completed form to +1 (206) 501-2904 or access@seabourn.com.

For additional information please visit the Accessible Cruising section of our website.

SEABOURN: COMMITTED TO SERVING EVERYONE

Seabourn is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. It is for this reason that Seabourn is honored to be a part of Carnival Corp., which received the Society For Accessible Travel & Hospitality’s (SATH) “Access to Freedom” award. This award is the highest honor in the travel industry that SATH presents to recognize individuals or organizations that have made the greatest strides in advancing opportunities for persons with disabilities, and for promoting the awareness of, and access for, travelers with disabilities.
The Importance of Planning Ahead
Seabourn does not discriminate against individuals on the basis of disability. We seek, to the extent feasible, to accommodate guests with disabilities. However, some needs require adequate time to prepare for a guest’s arrival. It is recommended that guests make every effort to contact our Access & Compliance Department and to submit a Special Requirements Information form (SRI) well in advance of the departure of their cruise and/or cruisetour. We recommend submitting an SRI upon booking or a minimum of 45 days prior to departure.
Guests who are unable to care for their basic needs (e.g. dressing, eating, and attending safety drills) MUST have a capable traveling companion. The medical staff on board is not available for daily care unless an individual is hospitalized in the ship’s Medical Center. In limited situations (either on board or ashore), we may find it necessary to ask the individual to make alternative travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services.

DO YOU HAVE WHEELCHAIR-ACCESSIBLE SUITES?

Yes, our vessels have specially designed suites for guests who need mobility assistance. If you have not booked one of these accessible suites but instead will be using a standard suite, you need to know about some limitations that adversely impact maneuverability, especially ingress and egress into bathrooms. For example, bathroom dimensions, doorsills, and the height of bathtubs in standard suites are often difficult to negotiate for guests who have limited mobility. Additionally, standard suite doors and hallways may be too narrow for a wheelchair or scooter to maneuver into and out of the suite. Note: For safety reasons, these mobility devices must be stored and charged in the guests’ suites.
If you have booked a non-accessible suite, you should know that:
Most suite entry doors measure 23 inches wide.
QUEST, SOJOURN, and ODYSSEY
The Quest, Sojourn, and Odyssey offer Wheelchair Accessible Suites with features such as wider entry doors, roll-in showers with grab bars, benches/seats, and hand-held shower nozzles, as well as lowered closet and towel rods.
If you have booked a Wheelchair Accessible Suite, you should know that:
Wheelchair accessible suite entry doors measure a minimum of 32 inches wide.
Accessible suite locations are noted on the Deck Plans for each ship and can be found by selecting the individual ships within the “Onboard Life” section of this website.

WHAT ARE MY SHIP TRANSFER OPTIONS?

All ships:
For individuals with limited mobility, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Certain ship transfer operations (i.e. during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while tendering or while docked due to steep gangways and steps, particularly during low or high tide. Also, please note that scooters and wheelchairs which are more than 100 lbs. without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore.
Tender List by port
As to tenders, please be advised that adverse weather conditions such as wind, swells, or extreme tide levels may prohibit the ability to provide assistance between the ship and tender to guests with limited mobility. Additionally, some port facilities may not provide accessible transitions between the tender and shoreside landing.
Situations may occur in which guests with limited mobility may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility impairments, or to carry their mobility assistance device (wheelchair, scooter, walker, etc.), taking into account all appropriate matters including, but not limited to, weather conditions, ship’s location, weight of the guest or their mobility device, etc.

ARE SERVICE ANIMALS PERMITTED ON BOARD?

Seabourn only permits service animals on board, defined as those animals that are individually trained to provide assistance to an individual with a disability. We do not permit our guests to bring pets, therapy/companion animals, and other animals that do not meet the definition of service animals. If you have any questions about whether the animal you wish to bring on board is, in fact, a service animal, you may contact our Access & Compliance Department.
Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off of the ship. Please be sure you understand the requirements for a service animal to disembark in each port of call. The best places to obtain specific information on required documentation and immunizations for your service animal are the U.S. Department of Agriculture’s website, local customs offices in the specific ports, and from your service animal’s veterinarian. All documentation and immunization requirements are established by government authorities and not by Seabourn. Should you need assistance in locating this information, please contact our Access & Compliance Department.
To board the ship, your service animal must have current vaccinations. Records confirming the vaccination status should be provided to our Access & Compliance Department prior to your departure. We also recommend that you carry the immunization records with you in case they are required at any port of call. If you do not have the proper documentation and proof of vaccinations for your service animal required at a port of call, or if there are local quarantine requirements, your service animal will be denied the right to leave the ship. If your service animal is denied the right to leave the ship in a specific port of call, the staff and crew will work with you to determine what actions may be possible to allow you to visit the port without your service animal. Please note that in your absence, you will need to provide for the care and supervision of your service animal. Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your suite at any time.

WHAT OPTIONS ARE AVAILABLE FOR GUESTS WHO ARE DEAF OR HARD OF HEARING?

To help maximize the cruise experience for our guests who are deaf or hard of hearing, Seabourn has made the following items available:
With advance notice, suite kits that include a visual and tactile alert for someone knocking at the door, the phone ringing, or an alarm.
Suite televisions capable of showing closed captioning (some satellite feeds do not transmit with captioning, so this feature is available only when the signal the ship receives has captioning).
Telephones with amplified sound for suites.
Assistive Listening Systems with portable receivers in the show lounges to assist guests who are hard of hearing to hear the shows.
Written safety information and a copy of the lifeboat drill safety speech.

WHAT IF I HAVE FOOD ALLERGIES?

For guests with food intolerances or allergies that are not life-threatening, please contact our Reservations Department. For guests with life-threatening food allergies, we ask that guests provide detailed information to our Access & Compliance Department by completing a Special Requirements Information form (SRI). Guests should indicate on this form which foods may potentially cause a severe reaction.
Guests with a variety of severe food allergies sail with Seabourn regularly. Our galley staff on board is accustomed to and experienced in dealing with these types of needs. The galley itself has many different areas of food preparation, which can help reduce the possibility of cross-contamination. It is important to note, however, that meals are prepared in open galleys on board the ships, thus there is always the possibility of some cross-contamination. As such, Seabourn cannot guarantee that a guest will not come in contact with those items. Although our Access & Compliance Department will provide the ship with an advance notice of all food allergies detailed on an SRI submitted to them, it is recommended that guests also contact the Maitre d’ upon boarding to review the details of these special dietary needs.

HOW DO I KNOW WHAT ROUTES ARE ACCESSIBLE ON BOARD?

For individuals using a wheelchair or scooter, accessible route maps for each ship are available by selecting the below links.
Seabourn Odyssey
Seabourn Sojourn
Seabourn Quest
Seabourn Encore

WHO DO I CONTACT FOR MORE INFORMATION REGARDING ACCESSIBLE CRUISING?

For additional information on the ship’s facilities or ability to accommodate guests’ needs that may not be covered in this section, please feel free to contact the Access & Compliance Department at:
Phone: 866-530-2193 (or locally at 206-626-9183)
TTY: 800-254-8669
Email: access@seabourn.com

For post sailing questions or concerns please contact our Guest Relations Department at:
Phone: 800-628-2298 (or locally at 206-626-9181 )
Email: guestrelations@seabourn.com

For information regarding the Transportation Security Administration’s Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website at http://www.tsa.gov/traveler-information/travelers-disabilities-and-medical-conditions

CAN I USE MY PERSONAL MOBILITY EQUIPMENT ON BOARD?

For the safety of all our guests and crew and to enhance accessibility, Seabourn strongly recommencareds that all personal electric mobility equipment meets the following criteria:
Width: 23″ maximum in order to be accommodated in a standard suite, unless collapsible to a width of 23″ or less
Weight: 100 lbs. maximum without battery
Batteries: Must be Gel or Dry Cell or AGM (Absorbed Glass Mat) only
We recognize that for some people, a larger scooter may be essential. If you believe you need a larger scooter, please contact our Access & Compliance Department so that we can discuss your requirements.
For the safety of all guests and crew:
Scooters and other mobility equipment need to be securely stored and charged in the guest’s suite; not in hallways or elevator lobbies.

Scooters left in hallways and elevator lobbies could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no way of getting by a scooter left in a hallway.
Seabourn is not able to provide complimentary wheelchair assistance for any purpose other than embarkation, disembarkation, and emergency situations. (Please see the “What Are My Ship Transfer Options” section for important information on embarkation and disembarkation procedures.) Seabourn wheelchairs are not available for shore excursions or for use on board. If you will require regular use of a wheelchair, we recommend that you bring your own wheelchair with you. You may also make advance rental arrangements prior to your sailing and have a wheelchair delivered directly to the ship for use on board and in ports of call.
Special Needs at Sea and CareVacations are vendors we recommend for delivery of mobility devices. Please contact these vendors directly for pricing and availability. Their contact information is listed below for your information.
Special Needs at Sea

Phone: 800-513-4515 (or locally at 954-585-0575)
Fax: 800-513-4516
Email: info@specialneedsatsea.com
Website: SpecialNeedsAtSea.com
CareVacations

Phone: 877-478-7827 (or locally at 780-986-6404)
Email: csa@carevacations.com
Website: CareVacations.com
Please be advised that all pre-arranged mobility equipment rentals must be made by the guest and the third party provider. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Refund issues must be dealt with solely between you and the service provider. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.

IS WHEELCHAIR ASSISTANCE AVAILABLE SHORESIDE?

Airports and/or Train Stations
Wheelchair assistance that is requested for airports or train stations must be done directly through the airline or rail station. Seabourn is not able to arrange for wheelchair assistance at airports or train stations.
Land Tours and/or Shore Excursions
Because facilities in ports around the world vary significantly, wheelchair accommodations may not be available for some land tours and/or shore excursions. Furthermore, many transportation vehicles around the world do not have wheelchair lifts. Thus, it may be necessary for Seabourn to make alternate transportation arrangements such as a sedan vehicle. This requires that a guest who uses a wheelchair be able to transfer from his/her wheelchair to the front or back seat of a sedan. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to airport transfers, shore excursions, and tour/hotel packages. Please note, lift equipped transportation within the United States may be arranged without additional costs. For information on alternative transportation arrangements and associated costs please contact our Access & Compliance Department. Please advise Seabourn as far in advance as possible of any special needs for transfers. This will help to ensure availability of the appropriate vehicle(s) and for Seabourn to provide an estimate of additional associated costs.
Guests should be aware that certain third party shore excursion facilities may not be fully accessible to guests with disabilities. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities. For detailed information on accessibility of shore excursions, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-800-984-3225 (or locally at 206-626-9187) or visiting the Shore Excursions Office on board.

WHAT OPTIONS ARE AVAILABLE FOR GUESTS WHO ARE BLIND OR HAVE LOW VISION?

To help maximize the cruise experience for our guests who are blind or have low vision, Seabourn has made the following items available:
Downloadable daily activities, news, and menus for guests with laptops with screen reader programs.
With 45 days notice, large print or Braille menus describing the inspired cuisine offered across a myriad of venues, from the elegant Dining Room to the casual dining options.
A familiarization tour of the vessel upon arrival.

WHAT ABOUT CRUISING FOR CHILDREN WITH SPECIAL NEEDS?

At Seabourn we do not discriminate against individuals on the basis of disability. We seek to the extent feasible to accommodate the needs of all individuals with disabilities, including children. However, due to the sensitivity of caring for any child, with or without a disability, we must first determine what the child’s specific needs are so we may properly evaluate and determine the best and safest way to meet the child’s needs. We encourage families to contact our Access & Compliance Department prior to their cruise, to evaluate and determine what the child’s specific needs will be and how best to accommodate those needs.

CAN I RECEIVE OXYGEN DELIVERIES ON BOARD?

Guests requiring continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. Seabourn ships are not equipped to provide guests with these services other than on an emergency basis in the Ship’s Medical Center. For security and safety reasons, we have selected CareVacations and Special Needs at Sea as the only outside vendors that we will permit to deliver oxygen supplies to our ships:
Special Needs at Sea

Phone: 800-513-4515 (or locally at 954-585-0575)
Fax: 800-513-4516
Email: info@specialneedsatsea.com
Website: SpecialNeedsAtSea.com
CareVacations

Phone: 877-478-7827 (or locally at 780-986-6404)
Email: csa@carevacations.com
Website: CareVacations.com
Note: Oxygen and/or oxygen equipment deliveries will not be accepted from any other companies.
Please be advised that all oxygen and oxygen equipment rental arrangements must be made by the guest and the third party provider. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Refund issues must be dealt with solely between you and the service provider. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.
You are also welcome, however, to bring your own oxygen and/or oxygen equipment from your home. Please note that our staff and crew are not permitted to handle your oxygen and/or oxygen equipment during the embarkation and disembarkation process. Thus, you must be able to handle your supplies if you bring your own. Please contact the Access & Compliance Department prior to sailing if you will require oxygen while on your cruise.
Please Note: In accordance with FAA regulations, airlines have restrictions concerning traveling with oxygen and oxygen containers. It is the traveler’s responsibility to be familiar with and comply with the regulations of the airline they are traveling on.

PROGRAM OVERVIEW

1. What is the new Seabourn Club?

The new Seabourn Club provides valuable benefits to guests based on their sailing history. This enhanced program rewards guests with recognition and rewards sooner and more frequently than ever before. And, in keeping with the personalization that is a hallmark of Seabourn’s service, Seabourn Club members are free to choose the rewards they prefer from a generous menu of onboard amenities.
Guests are automatically enrolled in Seabourn Club after their first completed cruise. Within Seabourn Club, there are five membership levels, determined by the number of Seabourn Club Points the member has earned – Club Member, Silver Member, Gold Member, Platinum Member and Diamond Member. Each level has a unique set of benefits.
In addition, Milestone Awards, which offer several recognition benefits including complimentary cruises, are based on Sailed Days and Redeemable Sailed Days.

2. When does the new program take effect?

The program was announced in May 2012 and took effect according to the launch schedule below for each ship:
Seabourn Quest, June 1, 2012
Seabourn Odyssey, June 2, 2012
Seabourn Spirit, June 4, 2012
Seabourn Sojourn, June 5, 2012
Seabourn Legend, June 7, 2012
Seabourn Pride, June 14, 2012

3. How do guests earn Seabourn Club Points and what are the membership levels?

One Seabourn Club Point is awarded for each day sailed on board a Seabourn ship. Guests who pay published fares for penthouse and premium suites – Penthouse, Owner’s, Classic, Signature, Wintergarden or Grand suites – earn an additional Seabourn Club Point per Sailed Day. Additional Seabourn Club Points are also awarded for each night on an escorted Seabourn Journey and for every $500 of eligible onboard and pre-cruise online purchases (net of returns, and limited to one additional Seabourn Club Point for each Sailed Day). Seabourn Club Points for onboard and pre-cruise online purchases have a limit of one additional Club Point for each Sailed Day. As an exception, all guests who purchase a GR suite will be given OBS points (regardless of how many guests on the booking and if the GR is booked as 1 or 2 bookings). Seabourn Club Points never expire.
For example, a guest on a seven-day cruise paying a published fare in a Penthouse Suite, spending $1,100 on board and participating in a three-night escorted Seabourn Journey earns:
Seven Seabourn Club Points for the Sailed Days
+ Seven additional Seabourn Club Points for purchasing a Penthouse Suite
+ Two Seabourn Club Points for their onboard purchases
+ Three Seabourn Club Points for the Seabourn Journey
Total = 19 Seabourn Club Points
Additional information on earning Seabourn Club Points can be found here.
There are five membership levels in Seabourn Club:
Level Seabourn Club Points
Club Member 1-19 Seabourn Club Points
Silver Member 20-69 Seabourn Club Points
Gold Member 70-139 Seabourn Club Points
Platinum Member 140-249 Seabourn Club Points
Diamond Member 250+ Seabourn Club Points

Please see the benefits associated with each membership level.

4. What are the details for earning additional Seabourn Club Points?

Additional Seabourn Club Points will be earned on eligible sailings after June 1, 2012 based on the launch schedule. Please note, additional Seabourn Club Points will not be awarded for any past sailings.
Penthouse and Premium Suites: One additional Seabourn Club Point for each day sailed is awarded to guests who pay a published fare for, and are assigned at their original reservation to a penthouse or premium suite: Penthouse, Owner’s, Classic, Signature, Wintergarden, or Grand category suites. For instance, a guest booked in one of these penthouse or premium suites for a 10-day cruise earns 20 Seabourn Club Points: 10 Seabourn Club Points for the days on board, and an additional 10 Seabourn Club Points for the penthouse or premium suite. Complimentary or reduced fare suite upgrades to these premium categories do not qualify for additional Seabourn Club Points.
Seabourn Journey: Guests who book a Seabourn Journey (pre, post or mid-cruise) receive one Seabourn Club Point for each night on a Seabourn Journey. For instance, a guest who purchases a five-night Seabourn Journey in conjunction with a 30-day cruise earns 35 Seabourn Club Points: 30 Seabourn Club Points for the days on board and five Seabourn Club Points for the Seabourn Journey. If that guest purchased a penthouse or premium Suite they would earn 65 Seabourn Club Points: 30 Seabourn Club Points for the days onboard, an additional 30 Seabourn Club Points for the penthouse or premium suite, plus five Seabourn Club Points for the Seabourn Journey.
Onboard Purchases: One Seabourn Club Point will be earned for each $500 in onboard and pre-cruise online purchases. This is calculated on the combined eligible onboard charges for all guests on the booking, regardless of who signs each charge and who pays the bill. The first two guests named on the booking will receive the same number of Seabourn Club Points for onboard purchases. There is a limit of one additional Seabourn Club Point for each Sailed Day. Spending by the third and fourth guests named in the booking contributes to the spending total, but they do NOT receive additional Seabourn Club Points for onboard purchases.

Pre-purchased shore excursions, including mid-cruise Seabourn Journeys, wines and spirits, and gift orders are eligible for the onboard purchase points. Please note that pre- and post-cruise Seabourn Journeys are not included in the onboard purchase calculation.

Please note, Seabourn Club Points for purchases are calculated based on eligible purchases net of returns. All casino charges and associated fees are excluded as well as certain types of guest compensation credits. Future Cruise Deposits are also excluded since they never post to the shipboard account.

5. How do guests earn a complimentary cruise?

Seabourn Club Milestone Awards feature a complimentary cruise of up to seven days when a Club account reaches 140 Redeemable Sailed Days, or a complimentary cruise of up to 14 days when 250 Redeemable Sailed Days is reached.
Guests earn one Redeemable Sailed Day for each eligible day sailed on a Seabourn cruise, except when the cruise is a Milestone Cruise Award cruise, complimentary, at a special reduced-rate or is part of a charter. Pre- and post-cruise land programs such as Seabourn Journeys and hotel stays are not counted as Redeemable Sailed Days and do not count towards Milestone Cruise Awards. While the count of Sailed Days continues to grow as guests sail, whenever a guest uses a Milestone Cruise Award cruise, the number of days redeemed (i.e. 140 or 250) is deducted from the Redeemable Sailed Days in the guest’s Club account. Once a 14-day Milestone Cruise Award is earned, it must be booked within 24 months. If a Milestone Cruise Award booking is not confirmed within 24 months, the 14-day Milestone Cruise Award expires and 250 Redeemable Sailed Days will be debited from the guest’s Club account. If a Milestone Cruise Award booking is made within 24 months, for a sailing that departs after the 24-month period, that booking cannot be changed for any reason or the Milestone Cruise Award will be forfeited.
The category of the Milestone Cruise Award applies towards a suite in the category at which the majority of the award’s Redeemable Sailed Days were purchased, not sailed in. In other words, complimentary or reduced rate upgrades do not apply. Guests accrue Sailed Days but do not accrue Redeemable Sailed Days on the complimentary Milestone Cruise Award sailing. If a guest has redeemed a prior Milestone Cruise Award, only categories at which the majority of Redeemable Sailed Days have been purchased since their last redemption will be used to calculate the category for their current Milestone Cruise Award. If a guest qualifies for a category that is not applicable to the ship on which the guest chooses to redeem their Milestone Cruise Award, Seabourn will determine a comparable category to use for the Milestone Cruise Award being redeemed.

6. How do guests earn other Milestone Awards?

Each day sailed with Seabourn earns one Sailed Day, and these days count toward Milestone Awards.
Sailed Days is the running count of days actually sailed on board. One Sailed Day is earned for each eligible cruise day and adds to the guest’s history. This is the only way to earn Sailed Days. For example, a seven-day cruise earns seven Sailed Days; a 60-day cruise earns 60 Sailed Days. Sailed Days do not expire.
We are pleased to recognize guests with a special gift from Tiffany & Co. when certain Sailed Day milestones are reached.
Milestone Awards are based solely on Sailed Days:
100 Sailed Days
200 Sailed Days
500 Sailed Days
1,000 Sailed Days
1,500 Sailed Days
2,000 Sailed Days
2,500 Sailed Days

These are presented during the Seabourn Club exclusive event on board.
Another award is presented to the guest with the most Sailed Days on the cruise.

7. Who is eligible to earn Sailed Days, Redeemable Sailed Days and Seabourn Club Points?

Guests sailing on eligible cruises will be awarded Sailed Days, Redeemable Sailed Days and Seabourn Club Points. Eligible cruises do not include charters, certain reduced fare rates (i.e. employee, vendor rates, etc) and other cruises as may be designated by Seabourn in its sole discretion. Some details are below.
Third and fourth fare-paying guests sharing a suite are awarded Sailed Days, Redeemable Sailed Days and Seabourn Club Points. Please note, third and fourth guests sharing a suite do not earn Seabourn Club Points for purchases.
Guests sailing on Milestone Awards complimentary cruises earn Sailed Days and Seabourn Club Points. They do not earn Redeemable Sailed Days on the complimentary cruise. Please note, if guests use the seven-day cruise award on a ten-day cruise, they will earn three Redeemable Sailed Days for the purchased days.
Guests paying Friends & Family, Travel Professional and Interline Rates are awarded Sailed Days and Seabourn Club Points (no Redeemable Sailed Days).
Charity certificate cruises are awarded Sailed Days, Redeemable Sailed Days and Seabourn Club Points.
Charter bookings will not be awarded Sailed Days, Redeemable Sailed Days or Seabourn Club Points. Please note, guests sailing on chartered bookings are not eligible to receive any Seabourn Club benefits onboard.
Prizes, familiarization trips, working personnel and employee benefit cruises will not be awarded Sailed Days, Redeemable Sailed Days or Seabourn Club Points.

8. Will Sailed Days, Redeemable Sailed Days and Seabourn Club Points expire?

Sailed Days do not expire.
250 Redeemable Sailed Days automatically expire two years from the day the Club account reaches 250 or more Redeemable Sailed Days.
Seabourn Club Points do not expire. Once Club members achieve a Membership level, they continue to advance from that level.

9. What happens to Sailed Days and Redeemable Sailed Days from the past?

Benefits were formerly based solely on Sailed Days and Redeemable Sailed Days. Seabourn Club will now track three sets of numbers. Once the new program takes effect, guests will receive:
Seabourn Club Points equal to the number of Sailed Days from past eligible cruises. Additional Seabourn Club Points for sailing in a penthouse or premium suite, Seabourn Journeys and onboard purchases will not be credited for past cruises. Points will be earned on cruises after the new program takes effect according to the launch schedule.
Sailed Days equal to the number of Sailed Days from past eligible cruises.
Redeemable Sailed Days equal to the number of Redeemable Sailed Days currently available toward a Milestone Cruise Award from past eligible cruises.

10. Will guests receive Seabourn Club Points for escorted Seabourn Journeys taken in the past?

No. Seabourn Club Points for escorted Seabourn Journeys will only be awarded on cruises after the new program takes effect according to the launch schedule.

11. Can a guest give or share benefits with other guests?

No. Benefits are intended for the personal use of a guest and those sharing their suite/booking. Seabourn reserves the right to limit benefits if necessary.

12. Will guests receive credit or compensation for unused benefits?

No.

13. Can guests purchase or transfer Sailed Days, Redeemable Sailed Days or Seabourn Club Points?

No.

14. Are any onboard purchases excluded from earning additional Seabourn Club Points?

Seabourn Club Points for purchases are calculated based on eligible purchases net of returns. All casino charges and associated fees are excluded as well as certain types of guest compensation credits. Future Cruise Deposits are also excluded since they never post to the shipboard account.

15. If two guests of different Membership levels share a suite, does each guest receive separate benefits?

Yes. Each person is awarded benefits based on their individual membership level. Please note, the savings benefits for shore excursions and premium wines and spirits will apply to both guests in the suite.

16. If a guest becomes eligible for a higher Membership level while on board, when can they take advantage of the additional benefits?

The next level of benefits will be available to the guest on their next Seabourn cruise.

17. If guests are booked on back to back cruises, how should they select their benefits?

Eligible guests booked on back-to-back sailings will receive one set of benefits onboard, regardless of whether the cruise is booked as one or more than one reservation. Guests should select their benefits for the first sailing and these will extend throughout their time on board. Benefits selected for multiple reservations will default to the selections made for the first sailing.

18. If a guest pays the cruise fare and onboard charges for multiple suites, can they designate that all Sailed Days, Redeemable Sailed Days and Seabourn Club Points be applied to their account?

No. Sailed Days, Redeemable Sailed Days and Seabourn Club Points are awarded to each guest in a suite/booking basis, regardless of who makes or pays for reservations and onboard purchases.

19. If a guest cancels a cruise within the 100% cancellation fee period, will they receive Sailed Days, Redeemable Sailed Days or Seabourn Club Points?

No. Guests must check in at the pier and sail away from the embarkation port in order to receive Sailed Days, Redeemable Sailed Days and Seabourn Club Points.

20. If guests have to disembark early for medical reasons or any other reason, will they still receive credit for the full length of the cruise?

Once a guest checks in at the pier and sails out of the embarkation port, they will receive Seabourn Club Points, Sailed Days and Redeemable Sailed Days, if eligible, for the entire length of the voyage, regardless of when they disembark.

21. If a guest is approved for early disembarkation or late embarkation will they still receive credit for the full length of the cruise?

Yes. Guests will receive Sailed Days, Redeemable Sailed Days and Seabourn Club Points for the length of the voyage, regardless of when they embark or disembark.

22. How quickly will a guest’s Club account be updated after a cruise?

A guest’s status will be fully updated seven to ten days after the cruise or post-cruise Seabourn Journey ends.

23. Are there any differences in the benefits for guests who live outside the United States?

Some benefits may not be available to those living outside of the United States. For example, the complimentary magazine subscriptions to Condé Nast Traveler and Travel+Leisure have some international mailing limitations.

24. Where are the complete Seabourn Club terms and conditions?

The complete terms and conditions are available on Seabourn.com.

MY SEABOURN/SEABOURN.COM

25. How can a guest check their cruise history?

A guest can view their cruise history, Membership level and other Seabourn Club information in the “My Seabourn” section at Seabourn.com.
To register for “My Seabourn”, simply follow the easy online instructions for setting up an account. Once logged in, go to “My Seabourn” and select “My Cruise History”.

26. What can a guest do if they believe “My Cruise History” is incorrect?

Please contact Seabourn Club to request a review of the Club account. Guests may use the online email form located in the “My Seabourn” section of Seabourn.com, contact Seabourn Club via fax at +1-206-501-2944 or by email at seabourncruisehistory@seabourn.com.
Seabourn Club will require the following information for each missing sailing in order to process an update:
Ship Name
Sailing Date
Destination
Length of Voyage
Documentation: either a verifiable booking number or a copy of cruise documents
Please note, only sailings taken on Seabourn ships will count toward Seabourn cruise history. Voyages taken at a complimentary or reduced rate prior to July 2011 were not eligible for Sailed Days or Redeemable Sailed Days. Examples of reduced fares would include interline rates, travel professional rates, friends and family rates, 3rd and 4th guests sharing a suite, charters, etc. After July 2011 these types of bookings began accruing Sailed Days only.
If a guest’s name or address has changed since the time of the missing sailing please provide the name and/or address under which the missing cruise was booked with the information sent to Seabourn.

27. What should guests do if their Seabourn Club number is wrong in “My Seabourn” online?

Most likely they have multiple Seabourn Club Membership numbers. Please contact Seabourn Reservations with the Club number(s) and Seabourn will provide assistance.

28. How does a guest choose their benefits?

Guests simply log into “My Seabourn” and select from the menu of benefits for their Membership level prior to sailing. The selected benefits will remain in the guest profile until they are changed by the guest, another guest on the same booking, the travel professional or by Seabourn upon request.

ON BOARD BENEFITS

29. How can guests receive the shore excursion savings benefit?

All eligible shore excursions will receive the savings benefit once a guest chooses that as a preference. Depending on the timing of when the guest selects this preference, the savings will be applied either online or on board.
Online: Savings on eligible shore excursions pre-purchased on Seabourn.com prior to sailing will show in the ‘cart’ prior to final purchase.
On board: Savings on shore excursions will be reflected at the time of purchase.
If a guest purchases shore excursions online prior to selecting this benefit, the savings will be calculated on board and posted to the guest’s statement.
If a guest chooses this benefit and purchases shore excursions, they cannot later change the benefit.
Please note, the savings is not applicable to Seabourn Journeys, private cars/driver hire, transfers or transfers with a tour.

30. How do guests receive the savings on premium wines and spirits?

Eligible Club members who select the savings on premium wines and spirits will receive them as follows:
Online: Savings on premium wines and spirits pre-purchased on Seabourn.com prior to sailing will show in the ‘cart’ prior to final purchase.
On board: Savings on premium wines and spirits purchased on board will show on your shipboard account, NOT on the individual receipt.
Please note, if a guest purchases premium wines and spirits online prior to selecting this benefit, the savings will be calculated on board and posted to the guest’s statement.
If guests choose this benefit and purchase premium wines and spirits, they cannot later change the benefit.

31. If a guest selects the Internet package benefit, and once on board a longer Internet package is purchased, how is the benefit applied?

The guest will be charged the price difference in the Internet packages. For example, if a guest is eligible for a Silver Package (retail price $19.95) and chooses to purchase a Platinum Package (retail price $39.95) they will be responsible for the $20 difference in price.
Please note, no credit is given for any unused benefit.

32. What is the Seabourn Club Signature Massage? How does a guest reserve a treatment?

Exclusively available for eligible Seabourn Club members, the 25-minute Seabourn Club Signature Massage therapy is designed to awaken a guest’s senses with the combination of massage, sound and aromatherapy. Each individual massage therapy will be customized based a guest’s selection: the relaxing spirit of ocean, the balancing spirit of the earth or the energizing spirit of the sky. Please note, only one Seabourn Club Signature Massage can be redeemed per guest during a cruise and does not include access to the Serene Area before and after the treatment. Reservations can be made online prior to sailing or on board at the Spa. No treatment substitutions are allowed. The treatment is non-transferable. No refund or credit is given for unused benefit.

33. How does a guest receive the day pass for the Serene Area in the Spa at Seabourn?

A guest choosing the day pass benefit for the Spa at Seabourn Serene Area (available on Seabourn Odyssey, Seabourn Sojourn and Seabourn Quest only) will receive an invitation once on board and can select and reserve the desired day.

34. What is included in the complimentary laundry and pressing benefit?

Silver Members receive one bag of laundry per sailing, regardless of the length of the cruise.
Gold and Platinum Members will receive one bag of laundry for every seven days (or portion of seven days) on board. The total number of laundry bags awarded can be used at anytime during the cruise.
Diamond Members receive complimentary normal laundry and pressing service throughout their cruise.
Please note, all complimentary laundry and pressing must be requested at least two days prior to disembarkation.
Dry-cleaning and ‘same day service’ is not complimentary and will be charged at regular rates.

35. What are the special Seabourn Club events on board?

The Captain and Seabourn Club Host/Hostess will invite Club Members to an exclusive Seabourn Club Party during each cruise. Champagne and canapés will be served and the reception will feature entertainment and dancing. The Captain and Host/Hostess recognize those achieving Milestones Awards at this event.

36. How do guests receive an extra 5% Onboard Booking Savings?

Guests can either book their next Seabourn cruise while onboard and secure a 5% Onboard Booking Savings on that booking or purchase a Future Cruise Deposit that entitles them to a savings of 5% on a future cruise booking. Future Cruise Deposits must be applied to a specific cruise booking within four years from the date of issue. The 5% Future Cruise Deposit is individual to the guest shown on the Future Cruise Deposit and may only be applied to that guest’s cruise fare in any future booking. The 5% savings applies to the cruise fare only, not to any optional packages. In the future booking, only the first and second guests in the suite are eligible to apply a 5% savings. Third or fourth guests in the suite are not eligible for the additional savings regardless of whether they have previously purchased a Future Cruise Deposit or secured an Onboard Booking Savings. Guests or their travel professionals need to request this savings be applied prior to final payment. Only one 5% Future Cruise Deposit may be applied per guest per booking. Single occupancy Future Cruise Deposits will receive 5% which is applicable to one guest. This offer is available to new bookings and cannot be applied retroactively to existing bookings or waitlist bookings. The 5% Future Cruise Deposit is not transferable and is applied after all other discounts. The Future Cruise Deposit currency is non-changeable and can only be applied to bookings made in the same currency. Failure to apply the savings to a booking within the four year period will result in forfeiture of the 5% savings and a refund of the deposit amount held to secure the discount. Monetary deposits on Future Cruise Deposits are fully refundable if unapplied. Once applied to a reservation, the deposit is subject to standard booking conditions and cancellation structures. This offer is not combinable with any industry rates.
Please note, Future Cruise Deposits are not considered onboard purchases eligible for Seabourn Club Points.

AT HOME BENEFITS

37. When will guests receive Club membership luggage tags?

Seabourn guests receive exclusive Membership Level luggage tags in the final cruise documentation prior to sailing.
Please note, this benefit will begin Fall 2012.

38. How do guests receive the savings on Personal Valet luggage shipping service?

Seabourn Club members eligible for this benefit can contact Luggage Forward:
www.luggageforward.com/seabourn
Email: orders@luggageforward.com
Or call from the US, 1-800-766-8535; from the UK dial (+44) 203 375 4769; or from any other location, +1-617-482-1100.
Guests will be asked to provide name, Seabourn Club number, and Membership level. Once a guest’s eligibility is verified, they will receive the appropriate savings.

39. How do guests receive a subscription award for Condé Nast Traveler or Travel + Leisure?

Eligible Club members will be able to select their subscription choice in the “My Seabourn” section of Seabourn.com. Club Members with international mailing addresses can only choose Condé Nast Traveler at this time. Please note, Condé Nast Traveler is distributed as US edition only and cannot be mailed to Ghana, Iran or Nigeria.

40. What is the Seabourn Advisory Board?

Seabourn Club Silver, Gold, Platinum and Diamond Members are eligible to participate in the Seabourn Advisory Board. Seabourn will occasionally email surveys and questionnaires to the Advisory Board seeking their valued feedback.

41. When will a guest receive advance communication?

Guests with an email address linked to their Seabourn Club account will receive select news, product announcements and other information in advance of the general public.

42. How does a guest subscribe to the Seabourn Club Herald?

No subscription is required. Eligible Club members will receive the Seabourn Club Herald magazine delivered to their homes. The magazine contains stories about places where Seabourn sails, lifestyle articles of interest to Club members and news from the ships and around the world. The Seabourn Club Herald is published and mailed three times a year.

WHAT ABOUT AIRPORT TAXES?

Some countries impose an arrival or departure tax, which cannot be included on an air ticket. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency.

WHERE DO I MEET MY AIRPORT TRANSFER?

On days of sailing, Seabourn representatives will be stationed in the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. You will recognize our representatives by their Seabourn signs. If you don’t see our representatives, please have one paged. Please note: This service is available only on days of sailing.

SHOULD I CONFIRM MY FLIGHT?

Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure to verify all the flight numbers, departure and arrival times shown on your ticket and provide a home telephone number. (Reconfirm international flights 72 hours prior to your departure from home.) Also, please remember to confirm all flights booked directly by your travel professional. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. Also, have your identification, travel documents and tickets readily available. Seabourn cannot confirm or reconfirm flights, seat assignment requests and other special services, such as special meals or wheelchair assistance, from on board our vessels. Your travel professional, however, may assist with these arrangements once you receive your tickets.
VIEWING YOUR AIR ITINERARY

Once you are given your airline reservation code, found in your documents on either the e-ticket or paper tickets, you can view your flights online at www.seabournflightease.com. Enter your reservation code given to you by Seabourn, passenger last name and password:
seabourn

ARE TRANSFERS INCLUDED?

Hotel Packages

If you have booked your hotel accommodations through Seabourn, transfers are included between the airport, hotel and ship. Please notify Seabourn of your air travel schedule no later than 14 days prior to your arrival otherwise we will not be able to transfer you from the airport. If you booked your air travel through Seabourn, then we already have your schedule.
Purchasing Transfers

Transfers from the port city airport to the ship on day of sailing and from the ship to the port city airport on the day of disembarkation are available for purchase from Seabourn. Transfers are available to Fly Cruise guests and to guests who have independent flight plans. Reservations and payment are required at least 14 days prior to your sailing date. Guests with independent flight arrangements must advise Seabourn of this information at least 14 days prior to sailing. You may take advantage of our Online Check-in to submit your information or call:
United States: 800-426-0327
Monday-Friday: 5:00am to 7:00pm PT
Saturday and Sunday: 6:00am to 5:00pm PT
United Kingdom: 0843 373 2000
Monday-Friday: 9:00am to 6:00pm UK
Saturday: 9:00am to 5:00pm UK
The office is closed on Sunday
Australia: 13 24 02
Monday-Friday: 8:30am to 7:00pm AET
Saturday: 9:00am to 5:00pm AET
The office is closed on Sunday
European Union: Within Netherlands: 0800 1872 1872, Outside NL: 00800 1873 1873
Monday-Friday: 9:00am to 6:00pm CET
Saturday: 9:00am to 4:00pm CET
The office is closed on Sunday
Accessible Transfer Requirements

If you have purchased a transfer through Seabourn or have booked a cruisetour and require a lift vehicle, please have your travel agent advise our Access & Compliance Department at 800-547-8493, as soon as possible, so we can arrange a special transfer or lift equipped motorcoach for your cruisetour. Please reconfirm any special transfer requirements for disembarkation with the Front Office after you board. For cities of embarkation and/or disembarkation, other than in the United States, wheelchair lift vehicles may not be available. Please call Access & Compliance for detailed information.

WHAT IS FLIGHT EASE®?

We are pleased to offer Flight Ease®, featuring transportation from a number of cities to your cruise, as well as transfers between the airport and ship on sailing day. Flight Ease® offers convenient booking assistance by one of our experienced Reservations Agents, competitive pricing, 24-Hour assistance and next port protection. If you are interested in greater flexibility when booking an air schedule, our Flexible Fares may be the option you are seeking. If you are sure of your plans and looking for potentially lower air rates, our Restricted Fares may work best for your travel schedule.
Flight Ease® is offered at an additional charge to your cruise fare. Certain conditions and restrictions apply.
If you purchase air transportation independently from Seabourn, you will be responsible for any and all expenses incurred when joining the vessel in progress.
Government-Issued Identification

For security reasons, first and last names on an air booking must match the government-issued identification used for boarding. For guests with Seabourn’s Flight Ease plan, spelling corrections or name changes may result in a higher air rate, loss of space and/or change fees. Visit www.tsa.gov for more details.
Air Changes/Refunds

Prices and availability are not guaranteed until the cruise and air booking are paid in full. Cancelling your cruise booking for any reason will cancel any air bookings associated with the cruise booking, and fees will be applied if applicable.
Flexible Fares: No fees will be charged for changes and cancellations made prior to the cruise final payment due date. Changes to the booking may require cancellation and rebooking of flights. The original schedule and airfare may no longer be available, and a new reservation may need to be created at the current available price. If the current available price exceeds the original airfare, the guest must pay the additional charge. Cancellations after the cruise final payment date will incur a fee up to the full cost of the ticket, per ticket. Tickets are nontransferable. In some instances, name changes will not be permitted and will require cancellation and rebooking of flights. Prices are subject to increase prior to the time you make full payment for your air-inclusive cruise. Prices are not subject to increase after you make full payment except for charges resulting from increases in government imposed taxes or fees. Payment is required by the cruise final payment date or at time of booking if created after the cruise final payment date.
Restricted Fares: Full payment for air reservation is required at the time of air booking. Tickets are nonrefundable. Any changes will result in the cancellation of the air booking. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Seabourn air booking with the same airline or redeemed directly with the airline, typically within 365 days. FACs are nontransferable, and nonrefundable. Tickets are nontransferable and name changes are not allowed. FACs only apply to U.S. resident bookings, and are not available to guests who have requested refunds under Seabourn Shield.
Air Rates/Taxes and Fees

Air rates will be quoted at the time of booking. Air rates are for e-tickets, per person and include all flight taxes and fees. Other charges may be directly assessed by airlines or airports and are the responsibility of the passenger.
Airline Service Requests and Baggage Charges

Please contact each airline directly to request or confirm meals, oxygen, wheelchair or other airport assistance. Guests travelling with other guests who originate from different cities or who request Flight Ease® at different times may not receive routings on the same flights.
Once you have booked your flight, please check the airline’s website or contact the airline directly for information regarding baggage fees and other charges. Each airline has its own baggage allowance policy. You are responsible for all baggage fees, including any excess baggage charges imposed by airlines.
Airline Schedule Changes

Airline bookings are subject to flight schedule changes by the airlines. Schedule changes can occur at any time and may affect your flights. Seabourn is not responsible for airline schedule changes. Seabourn will try to assist guests affected by airline schedule changes so that flights booked will meet ship embarkation and disembarkation requirements. Any associated costs related to or caused by an airline schedule change is the responsibility of the guest. Changes initiated by guests to flight schedules are subject to any applicable additional costs and fees and may require the cancellation and rebooking of flights at available rates and space.
Seat Assignments

Seat assignments are controlled by the airlines, but may be requested for most flights in the Flight Ease system based on the availability in the airline’s reservation system at the time of booking. Seat assignments are not guaranteed and the airlines may change seat assignments. Some airlines charge additional fees for seat assignments. Any fees related to seat assignments are collected by the airlines directly. Some low cost fares do not allow pre-assigned seats; guests without seat assignments prior to the flight date will have seats assigned by the airline at check-in on the date of travel.
Liability and Relation with Airlines

As the airfares we use are based on capacity controlled, promotional, and group fares, we may limit or close sales without prior notice at any time. If, due to any cause beyond our control, we are unable to arrange for air travel or the air travel we arrange is unavailable or otherwise fails to materialize, our sole liability will be limited to refunding the air price paid to us. We assume no liability for any acts or omissions of any airline, including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or computer errors. The liabilities and obligations of an airline to you, and your rights against an airline, are subject to any and all terms and conditions of the airline’s ticket and tariffs and all applicable governmental laws and regulations. Passengers who are booked by Seabourn on a Seabourn charter flight are guaranteed a reservation on the cruise ship. If a passenger confirmed on a Seabourn charter flight is unable to board the ship due to cancellation or delay of the charter flight, the passenger will receive a full refund for the complete itinerary that includes the cruise fare, charter flight fee, and applicable taxes, fees and surcharges.
Overnight Hotel Accommodations

It may be necessary for passengers to overnight en route to or from their cruise due to airline schedules and/or availability. If deemed necessary, the cost of hotel accommodations is included in the air add-on price. Additional add-on hotel nights are at the guest’s expense. Hotel options and costs will be communicated to and agreed by guests prior to being confirmed. Passengers are always responsible for meals and items of a personal nature.

WHAT IF MY FLIGHT IS DELAYED?

From time to time, guests encounter transportation delays in getting to their cruise ship. If it is your day of sailing and this happens to you, please follow these guidelines:
First, advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. Working directly with the carrier is important as the airlines are usually able to arrange alternative flights.
If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ship’s scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to advise you of arrangements to minimize disruptions in your vacation plans.
Ask the airline to immediately advise our Air/Sea Department, or call us yourself at 1-800-628-4771 or 1-206-286-3294. Air/Sea representatives are available 24 hours a day, 7 days a week and 365 days a year. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. All other questions and concerns regarding air arrangements should be directed to your travel professional. For further information on our relationship with airlines, please refer to your Cruise Contract.
If you have purchased air transportation independently from Seabourn, you will be responsible for any and all expenses incurred when joining the vessel in progress.

To book this cruise, please fill out a copy of the form below, sign and email/fax to:

sharion@sonoma-napawinecruises.com

Sign Up Form (PDF)

Sign Up Form (DOCX)